Inside Sales Representative

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Ensure a high level of internal sales execution standards.

• Offer advanced support, mentorship, and coordination among sales, engineering, and commercial teams.

• Identify opportunities for cross-selling and up-selling based on customer needs.

• Facilitate training and onboarding for new entry-level Internal Sales staff while overseeing the completion of the skills matrix.

• Manage discount approval processes through the DOA system.

• Create iProjects to serve as communication tools between Engineering, Sales, and Aftermarkets for all products.

• Address Orderbook management requests to modify orders in the ERP system and deliver appropriate feedback to customers.

• Conduct contract reviews for standard Aftermarket and First Fit orders in accordance with contract review policies.

• Keep external sales teams updated on customer activities.

• Assist with RMA, CMR (credit), and DMR (debit) requests and related root-cause analysis.

⛳️ Requirements

• A high school diploma or equivalent is required.

• An associate degree or 5 years of relevant experience is preferred.

• At least 4 years of experience in customer service is essential.

• Strong interpersonal and communication skills, both verbal and written.

• Proven experience in communicating with customers via various channels, including Teams, phone, and email.

• Proficient in accurate customer order data entry.

• A self-starter who is highly motivated and capable of achieving results with minimal supervision.

• Computer literate with a solid understanding of Microsoft Office suite and ERP systems.

• Experience working in a diverse environment and with a global company is advantageous.

• Ability to thrive in a team-oriented setting.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and advancement.

• Comprehensive health and wellness benefits.

• Flexible work arrangements and a supportive work environment.