Senior Inside Sales Representative

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Act as the main Inside Sales representative for strategic and intricate customer accounts.

• Facilitate solution-selling efforts by aligning customer needs, engaging suppliers, establishing pricing strategies, and providing supply chain solutions.

• Oversee customer forecasts, demand planning, backlog assessments, and inventory strategies.

• Build and nurture relationships with both customers and suppliers.

• Assist Account Managers and Sales Leadership in driving revenue growth and enhancing customer retention.

• Engage in customer meetings, business reviews, and escalation discussions.

• Lead complex supply chain initiatives and customer projects from quotation through to fulfillment.

• Coordinate demand forecasts, inventory planning, allocation management, and supply continuity efforts.

• Track and communicate supply constraints, changes in lead times, and potential risks.

• Facilitate issue resolution involving suppliers, logistics providers, operations, and customers.

• Manage supplier Product Change Notifications (PCNs), lifecycle modifications, and associated customer communications.

• Supervise intricate Requests for Quotations (RFQs), pricing negotiations, and quotation strategies.

• Evaluate customer demand patterns and enhance forecasting accuracy and operational efficiency.

• Provide daily oversight and direction for the Inside Sales team.

• Serve as the main escalation point for Inside Sales Representatives (ISRs).

• Assist in workload allocation, prioritization, and process implementation.

• Coach, mentor, and train Inside Sales Representatives.

• Support the onboarding and development of new ISR team members.

• Monitor team performance metrics and pinpoint areas for process enhancements.

• Collaborate with Sales Leadership to set operational standards and protocols.

• Aid in performance evaluations and employee development planning.

• Ensure the accuracy of quotes, pricing, orders, forecasts, and customer records.

• Review and sanction complex transactions, pricing exceptions, and customer requests.

• Maintain records in ERP, CRM, and forecasting systems.

• Oversee order tracking, expedite requests, cancellations, invoicing issues, credit concerns, Return Merchandise Authorizations (RMAs), and customer escalations.

• Collaborate with Finance, Operations, Logistics, and supplier partners.

• Identify and apply process improvements that boost efficiency, customer satisfaction, and business performance.

⛳️ Requirements

• 8+ years of experience in Inside Sales, Customer Service, Supply Chain, or Sales Operations.

• 3+ years of experience supporting strategic accounts, demand planning, forecasting, or program management activities.

• Strong leadership, mentoring, and team development capabilities.

• Advanced understanding of semiconductor and electronics distribution business practices.

• Comprehensive knowledge of supply chain management, forecasting, inventory planning, and demand management.

• Excellent skills in customer relationship management and communication.

• Ability to handle complex customer programs and multiple high-priority tasks simultaneously.

• Strong analytical and problem-solving skills.

• Advanced proficiency in Microsoft Office applications, especially Excel.

• Experience with ERP/MRP systems such as SAP, Oracle, AS400, or similar.

• Capacity to influence and collaborate effectively across departments and management levels.

• Strong organizational skills and meticulous attention to detail.

• Prior experience in leadership, mentorship, supervision, or team leading is preferred.

• Experience in the semiconductor or electronics distribution industry is highly preferred.

• A Bachelor's degree is preferred, or an equivalent combination of education and relevant experience.

• Legally authorized to work in the USA without requiring sponsorship at this time.

🏝️ Benefits

• Flexible remote work arrangement.

• Utilization of AI-enabled administrative hiring tools for scheduling, note-taking, and organizing candidate information.