Inside Sales Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Proactively engage customers through digital channels to advance opportunities, renewals, and expansions.

• Create territory and account contact strategies to enhance outreach frequency and follow-up actions.

• Perform research prior to and following interactions to set objectives, foresee customer needs, and document subsequent steps.

• Negotiate commercial terms in line with established policies and manage quoting and contract documentation for activation.

• Collaborate with cross-functional partners to coordinate account program activities and solution adoption milestones.

• Track product availability, service indicators, and customer feedback to identify risks and escalate concerns.

• Maintain precise CRM and reporting records to enhance pipeline visibility, improve forecasting accuracy, and ensure audit readiness.

⛳️ Requirements

• A bachelor's degree in business administration, marketing, communications, sales, commerce, or a related discipline, or equivalent experience is required.

• At least 2 years of experience in inside sales, sales support, account management, business development, or a related field is required.

• Certification as an Inside Sales Professional (CISP) (AA-ISP) or a similar qualification is preferred.

• Certification as a Strategic Account Manager (CSAM) or an equivalent credential is preferred.

• Proficient understanding of business administration, sales, and marketing fundamentals.

• Familiarity with remote selling techniques across phone, video, and digital channels.

• Capability to employ consultative selling and value-based messaging tailored to customer needs.

• Ability to cultivate and sustain long-term customer relationships within designated accounts.

• Understanding of contract concepts, pricing models, and compliance requirements.

• Skill in negotiating commercial terms within established policies and guidelines.

• Proficient in conducting pre-call research, account planning, and post-call follow-up actions.

• Ability to identify and qualify opportunities and advance them through closure and renewal.

• Capacity to analyze sales activities, profitability, and performance data to prioritize actions effectively.

• Familiarity with CRM and sales tools for visibility into pipeline, activities, and forecasting.

• Ability to coordinate onboarding, program implementation, and adoption activities with various stakeholders.

• Knowledge of product/solution positioning, access pathways, and coordination practices for launches.

• Working knowledge of institutional healthcare and/or commodity product sales environments.

• Proficient in documenting customer interactions and maintaining accurate commercial records.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.