Inside Sales Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure seamless continuity between patients, clinics, community resources, physician practices, and home environments to enhance patient satisfaction.

• Drive sales, billed revenue, and the acquisition of new patients in alignment with departmental objectives.

• Enhance patient safety, comfort, and overall well-being.

• Raise awareness and confidence regarding available products and services among healthcare professionals, physicians, and patients.

• Facilitate referrals for prompt admissions and suitable patient care.

• Accurately and swiftly obtain, process, and finalize complex orders.

• Manage a high volume of outbound calls within a fast-paced setting.

• Generate referrals through sales and marketing analysis and promote available services.

• Establish enduring relationships with patients, families, referral sources, and clinics through cold calling, problem resolution, follow-up, and integrity.

• Collaborate with the Marketing team to create or enhance educational materials.

• Gather necessary information and medical documentation for supply program orders.

• Validate codes and fees while confirming insurance coverage.

• Secure insurance authorizations and physician signatures on orders.

• Discuss coverage guidelines and arrange payments for items not covered by insurance.

• Recommend alternative or additional equipment considering reimbursement limitations and diagnoses.

• Clarify benefits and financial responsibilities to patients and assist with insurance inquiries.

• Address insurance verification issues or delays in collaboration with patients and referral sources.

• Maintain up-to-date knowledge of billing, documentation, and reimbursement policies for Medicare, Medicaid, third-party, and contracted payers.

• Assist patients and referral sources in locating alternative providers when services are not covered.

• Prioritize urgent or emergency orders effectively.

• Validate and record CMNs and PARs as necessary.

• Resolve patient-related issues with operational teams to achieve optimal outcomes.

• Advise referral-source staff on insurance documentation and reimbursement policies for DME/RT equipment and services.

• Identify initiatives aimed at increasing revenue, reducing costs, and enhancing customer satisfaction.

• Contribute to the branch marketing team's problem-solving and decision-making processes.

• Communicate the needs of hospital and physician referral sources to sales and operations teams.

• Foster teamwork among sales and operations teams.

• Utilize company communication systems to report and process information.

• Share knowledge and expertise with colleagues.

• Participate in team meetings as requested.

⛳️ Requirements

• High School Diploma is required.

• An Associate Degree from an accredited institution is preferred.

• A minimum of one (1) year of work-related experience in healthcare, administration, insurance, customer service, or management, irrespective of the industry.

• Experience in B2B or B2C sales is preferred.

• Exceptional verbal and written communication skills.

• Strong presentation skills.

• Excellent customer service abilities.

• Comprehensive product knowledge.

• Strong motivation for sales.

• Capability to work independently as well as collaboratively within a team.

• Strong analytical and problem-solving skills with attention to detail.

• Ability to prioritize and manage multiple projects efficiently.

• Mental alertness and discretion in handling confidential information.

• Proficient computer skills and familiarity with Microsoft Office.

🏝️ Benefits

• Equal opportunity employment policy.

• Non-exempt employment classification.