Inside Sales Representative, Trial Assist

This is a fully remote position, open to applicants in Utah.

📋 Description

• Actively engage with Dropbox trial users via phone, email, and digital channels throughout their trial experience.

• Facilitate the transition from trial to paid subscriptions by understanding customer objectives, identifying use cases, addressing concerns, and guiding customers to the most suitable Dropbox solution.

• Cultivate relationships with trial customers by providing consultative support, answering product inquiries, and removing obstacles.

• Collaborate with Sales to pinpoint high-potential trial accounts, develop engagement strategies, and expedite purchasing decisions.

• Track trial engagement indicators and prioritize outreach based on customer activity and their likelihood of conversion.

• Provide customer insights and feedback to cross-functional teams to enhance the trial experience and increase conversion rates.

• Meet trial conversion, customer engagement, productivity, and KPI targets.

• Implement sales campaigns through phone calls and emails to existing client customers.

• Utilize Salesforce, Outreach, Power BI, Slack, Calendar, Gmail, and Outlook to record interactions and manage pipeline data.

• Act as an advocate for Dropbox products and services.

• Stay informed and maintain up-to-date knowledge of client products and services.

• Seek mentorship and support from colleagues and managers.

• Perform additional tasks as assigned.

⛳️ Requirements

• At least one year of B2B inside sales experience; direct sales or trial conversion experience is preferred.

• Strong understanding of cloud-based technologies and tools.

• Previous experience in nurturing leads, profiling customers, or managing a trial lifecycle to uncover sales opportunities.

• Experience in responding to customer inquiries for sales and service while providing an outstanding customer experience.

• High level of confidence and ability to establish trust quickly during the initial call.

• Excellent organizational and time management skills.

• Capacity to multitask, prioritize high-potential leads, and perform well under pressure.

• Outstanding verbal and written communication skills, along with a professional telephone demeanor.

• Intermediate proficiency in navigating technology platforms, including Salesforce.com, Outreach, Gmail, and other sales tech tools.

• Strong attention to detail and commitment to follow-through.

• Availability to take scheduled calls as necessary.

🏝️ Benefits

• Structured learning and career development programs.

• Mental health support program.

• Generous Paid Time Off policy.

• Paid medical leave.

• Child/Dependent care reimbursement.

• Education reimbursement.

• 401k matching.

• Hardship loan program.

• Access to financial wellness advisors.

• Comprehensive healthcare coverage, including medical, dental, and vision.