Inside Sales Representative – Trial Assist

This is a fully remote position, open to applicants in Utah.

📋 Description

• Actively engage with Dropbox trial users via phone, email, and digital platforms throughout the trial process.

• Facilitate the transition from trial to paid subscriptions by comprehending customer objectives, pinpointing use cases, addressing concerns, and steering customers toward the most suitable Dropbox solutions.

• Develop strong relationships with trial users through consultative support, resolving product inquiries, and eliminating obstacles.

• Collaborate with the Sales team to identify high-potential trial accounts, synchronize engagement strategies, and expedite purchasing decisions.

• Track trial engagement indicators and prioritize outreach based on customer activity and conversion potential.

• Convey customer insights and feedback to cross-functional teams to enhance the trial experience and boost conversion rates.

• Meet trial conversion, customer engagement, and productivity objectives.

• Seek guidance and mentorship from colleagues and supervisors.

• Implement sales campaigns by calling and emailing current clients.

• Utilize Salesforce, Outreach, Power BI, Slack, Calendar, Gmail, and Outlook to record interactions and manage pipeline data.

• Adhere to daily, weekly, and monthly key performance indicators (KPIs).

• Act as an advocate for products and services, articulating value propositions and assessing mutual compatibility.

• Stay updated on client products and services.

• Perform additional tasks as assigned.

⛳️ Requirements

• At least one year of experience in B2B inside sales; experience in direct sales or trial conversions is preferred.

• Strong understanding of cloud-based technologies and tools.

• Previous experience in nurturing leads, profiling customers, or managing a trial lifecycle to uncover sales opportunities.

• Experience responding to customer inquiries for sales and services while ensuring an exceptional customer experience.

• High confidence and the ability to quickly establish trust during the initial call.

• Excellent organizational and time management skills.

• Capacity to multitask, prioritize high-potential leads, and work effectively under pressure.

• Outstanding verbal and written communication skills with a professional telephone demeanor.

• Intermediate proficiency in navigating Salesforce.com, Outreach, Gmail, and other sales technology tools.

• Strong attention to detail and follow-through.

• Availability to take scheduled calls as required.

🏝️ Benefits

• Structured learning and career development programs.

• Mental health program.

• Generous Paid Time Off policy.

• Paid medical leave.

• Child/Dependent care reimbursement.

• Education reimbursement.

• 401k match.

• Hardship loan program.

• Access to a financial wellness advisor.

• Comprehensive healthcare coverage including medical, dental, and vision.