Inside Sales Representative – SSD Aftermarket

This is a fully remote position, open to applicants in United States.

📋 Description

• Promote Agilent's CrossLab service offerings to both new and existing clients

• Identify, qualify, and cultivate sales opportunities

• Oversee the sales pipeline and deliver precise forecasts

• Discover upsell and cross-sell possibilities

• Transform time-and-material customers into service contract clients

• Collaborate with internal teams to enhance territory revenue

• Take charge of the entire service contract renewal process

• Manage upcoming renewals and proactively engage customers prior to contract expiration

• Prepare and revise renewal quotes

• Assist in customer retention and minimize contract cancellations

• Identify opportunities to broaden service coverage during renewal periods

• Negotiate renewals while adhering to pricing guidelines

• Monitor and report on renewal performance and sales opportunities

• Build strong customer relationships and provide an exceptional customer experience

⛳️ Requirements

• Bachelor's degree or equivalent experience

• 2+ years of inside sales or relevant sales experience

• Preferred experience with service contracts, renewals, or aftermarket sales

• Excellent communication, customer service, and negotiation skills

• Familiarity with CRM tools such as Salesforce

• Demonstrated ability to meet or surpass sales targets

• Willingness to travel occasionally