Inside Sales Representative – SSD Aftermarket

This is a fully remote position, open to applicants in District of Columbia, +2 more states.

📋 Description

• Promote Agilent's CrossLab service solutions to both new and existing clients.

• Identify, assess, and cultivate sales opportunities.

• Oversee the sales pipeline and deliver precise forecasts.

• Recognize upselling and cross-selling opportunities.

• Transition time-and-material clients into service contract customers.

• Collaborate with internal teams to enhance territory revenue.

• Manage the entire service contract renewal process.

• Coordinate upcoming renewals and engage clients before contracts lapse.

• Prepare and refresh renewal quotes.

• Aid in customer retention and minimize contract cancellations.

• Spot opportunities to broaden service coverage during renewals.

• Negotiate renewals while adhering to pricing guidelines.

• Monitor and report on renewal performance and sales opportunities.

• Work closely with Account Managers, Field Service teams, and Contract Administration.

• Meet sales and renewal objectives, contributing to the growth of service contract revenue.

• Maintain customer relationships, retention rates, sales pipeline, and forecasts.

• Ensure a positive customer experience.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• Over 2 years of inside sales or relevant sales experience.

• Preferred experience with service contracts, renewals, or aftermarket sales.

• Strong skills in communication, customer service, and negotiation.

• Familiarity with CRM tools such as Salesforce.

• Demonstrated ability to meet or surpass sales targets.

• Willingness to travel occasionally.

• Capability to work a full-time weekly schedule.