Inside Sales Representative – SSD Aftermarket

This is a fully remote position, open to applicants in Alabama, +2 more states.

📋 Description

• Promote Agilent's CrossLab service offerings to both new and existing clients.

• Identify, qualify, and cultivate sales opportunities.

• Oversee the sales pipeline and deliver precise forecasts.

• Recognize upsell and cross-sell opportunities.

• Transition time-and-material customers into service contract clients.

• Collaborate with internal teams to enhance territory revenue.

• Manage the entire service contract renewal process.

• Handle upcoming renewals and proactively engage customers prior to contract expiration.

• Prepare and revise renewal quotes as necessary.

• Assist in customer retention and reduce contract cancellations.

• Spot opportunities to broaden service coverage during renewal periods.

• Negotiate renewals while adhering to pricing guidelines.

• Monitor and report on renewal performance and sales prospects.

• Establish robust customer relationships and ensure a positive customer experience.

⛳️ Requirements

• Bachelor's degree or equivalent experience is required.

• A minimum of 2 years in inside sales or related sales experience.

• Preferred experience with service contracts, renewals, or aftermarket sales.

• Excellent communication, customer service, and negotiation skills.

• Familiarity with CRM tools, particularly Salesforce.

• Documented ability to meet or surpass sales targets.

• Willingness to travel occasionally.

• Availability for day shifts.

🏝️ Benefits

• Eligibility for bonuses.

• Stock options.

• Comprehensive benefits package.

• Opportunity to work remotely.