Inside Sales Representative II

This is a fully remote position, open to applicants in United States, +17 more locations.

📋 Description

• Oversee both inbound and outbound sales initiatives to enhance revenue and foster repeat business.

• Manage hundreds of customer interactions weekly.

• Develop and maintain a portfolio of high-value accounts and a robust book of business.

• Take ownership of conversion rates, revenue goals, inbound and outbound activities, repeat bookings, and account development.

• Handle a substantial volume of inbound leads while executing outbound reactivation and expansion strategies.

• Generate precise, customized trip quotes utilizing CharterUP’s proprietary marketplace technology.

• Implement systematic call patterns and maintain consistent follow-up practices.

• Cultivate urgency, trust, and rapport to effectively close sales.

• Recognize high-value accounts and transform one-time bookings into ongoing relationships.

• Employ call control, objection handling, and active listening skills to assess customer needs.

• Address issues directly and escalate only when absolutely necessary.

• Utilize data and sound judgment to prioritize activities with high yield.

• Ensure accurate quotes, CRM updates, and call documentation across Salesforce, Outreach, G-Suite, Slack, and proprietary tools.

• Collaborate with colleagues and leadership on post-mortems and performance evaluations.

• Report directly to the Sales Manager.

⛳️ Requirements

• Minimum of 3 years of experience in sales, account management, or hybrid revenue roles.

• Proven track record of consistently surpassing performance objectives.

• Capacity to manage and expand a book of business effectively.

• Experience in increasing spend, strengthening relationships, and enhancing retention.

• Demonstrated success in balancing high-volume inbound responses with focused outbound prospecting and account growth.

• Ability to navigate multi-contact organizations and identify opportunities within current accounts.

• Proficient in objection handling, creating urgency, and employing assumptive closing techniques.

• Familiarity with Salesforce, Outreach, G-Suite, and Slack.

• Analytical and data-driven mindset utilizing performance metrics and conversion insights.

• Capability to manage end-to-end client relationships from quote generation to post-trip follow-up and ongoing engagement.

• Competitive achievements or performance success in athletics, startups, or other quota-driven environments.

• U.S.-based candidates must reside in an approved state: Arizona, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, or Wyoming.

🏝️ Benefits

• Remote-first work environment.

• Comprehensive medical, dental, and vision insurance.

• Mental health support services.

• Access to virtual care.

• Discounts on gym memberships.

• Family-building support.

• Full coverage of employee health insurance premiums in the U.S.

• 15 PTO days in the U.S., increasing to 20 after 2 years of service.

• 8 paid holidays each year in the U.S.

• Company-funded life, short-term, and long-term disability insurance where applicable.

• Referral bonuses available.

• Support for long-term financial planning.

• 401(k) plan offered in the U.S.

• Region-specific savings programs available internationally where applicable.

• Choice between Mac or PC, along with a monitor, keyboard, and mouse.