Inside Sales Representative – Existing Customer Accounts

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Make outbound calls utilizing a supplied lead list to connect with existing customers.

• Recognize coverage gaps and introduce supplementary products via cross-selling and upselling.

• Effectively convey product information, including terms and conditions.

• Implement call strategies that prioritize active listening and a customer-focused approach.

• Enhance conversion rates by aligning solutions with customer requirements.

• Uphold professionalism through effective communication and articulate expression.

• Welcome coaching and feedback to enhance performance.

• Achieve and surpass program KPIs and performance standards.

• Exhibit dependability through consistent attendance and accountability.

• Assist with additional tasks and initiatives as required.

⛳️ Requirements

• At least 6 months of sales experience (call center, sales, marketing, telecommunications, wireless, internet, service plans).

• Excellent communication and active listening abilities.

• A positive demeanor with a collaborative mindset.

• Receptive to coaching and committed to ongoing feedback and development.

• Resilient, capable of handling rejection with professionalism.

• Proficient in multitasking across various systems.

• Adaptable in a fast-paced, high-energy environment.

• Enthusiastic about providing outstanding customer experiences.

• High School Diploma or equivalent is preferred.

• Technical assessment is mandatory.

• Operating on Microsoft Windows 10 or higher; MacBooks and Chromebooks are not acceptable.

• Possession of one additional monitor.

• 8GB+ of RAM required.

• 65GB+ of available storage space necessary.

• A wired USB headset is needed.

• Internet speed of 100MBPS/25MBPS is required.

• An Ethernet cable is essential.

• Capability to remain seated and work at a computer for extended durations.

• Ability to occasionally lift up to 10 pounds, if necessary.

🏝️ Benefits

• Uncapped monthly commission potential.

• Same-day pay opportunities via PayActiv.

• Clear advancement pathways.

• Promote-from-within culture.

• Medical, dental, vision, and additional benefits for full-time staff.

• Paid training programs.

• Ongoing coaching support.

• Continuous professional development.

• Casual dress code.

• Enjoyable break room environment.

• Engaging activities and events.

• Opportunities for local community outreach initiatives.