Inside Sales Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture robust customer relationships as a reliable point of contact.

• Address customer inquiries related to products, pricing, availability, and orders.

• Assist customers during the sales process and resolve any issues that arise.

• Work in tandem with Order Management, Operations, and internal teams to fulfill customer needs and orders.

• Acquire a comprehensive understanding of solar products and solutions.

• Collaborate with Outside Sales Representatives to oversee customer accounts and facilitate sales opportunities.

• Track customer orders, purchasing activity, and forecasts to pinpoint opportunities and challenges.

• Provide pertinent sales and account information for customer discussions and business decision-making.

• Partner with internal teams to refine processes and enhance the customer experience.

• Identify and assess new sales opportunities through follow-up on leads, prospect research, and outreach efforts.

• Assist with onboarding new customers, including account setup and access to the online purchasing platform.

• Expand existing accounts and strengthen customer relationships.

• Maintain precise customer information, sales activities, and account records in NetSuite.

• Contribute to both individual and team sales goals and performance metrics.

⛳️ Requirements

• Over 3 years of experience in inside sales, account management, customer service, or a similar field.

• Excellent communication and relationship-building capabilities.

• A customer-centric approach with a strong commitment to delivering outstanding service.

• Ability to handle multiple priorities, stay organized, and fulfill commitments.

• Strong analytical skills and attention to detail.

• Self-driven, proactive, and comfortable working towards performance objectives.

• Ability to collaborate effectively with both sales and operational teams.

• Proficiency in Microsoft Office applications.

• Experience with CRM or ERP systems; familiarity with NetSuite is advantageous.

• Background in solar, renewable energy, electrical distribution, or a related industry is preferred but not obligatory.

• Willingness to travel occasionally, approximately 5–10% of the time.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career growth.

• Comprehensive benefits package, including health, dental, and retirement plans.

• A dynamic and supportive work environment.