Inside Sales Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Transform pre-qualified leads into new customers while encouraging existing clients to engage in repeat business.

• Handle and oversee both inbound and outbound sales calls.

• Assess calls, establish rapport, identify sales requirements, and furnish details about the company's products and services.

• Meet goals related to conversion rates, booking rates, monthly revenue, and other performance indicators.

• Market residential pest control and associated services in accordance with standard operating procedures.

• Set up service accounts for newly acquired customers.

• Gather credit card details for automatic payments on all newly established accounts.

• Arrange inspections and quality-control visits for sales inspectors and technicians.

• Utilize multiple software programs, input data in real time, place orders, and search existing accounts.

• Achieve the objectives outlined in the Monthly Development Plan.

• Accurately enter lead information into databases.

• Offer premium assistance to current customers under the one-call resolution guarantee.

⛳️ Requirements

• Previous experience in inside sales is essential.

• Reliable high-speed Wi-Fi connection.

• Good quality microphone or headset.

• Outstanding written, verbal, and interpersonal communication abilities.

• Strong customer service aptitude.

• Minimum typing speed of 50 WPM with 90% accuracy; typing test is mandatory.

• Basic knowledge and proficiency with Google Suite, including Gmail, Google Sheets, and Google Docs.

• Capability to perform basic mathematical calculations.

• Exceptional proficiency in the English language, with clear pronunciation and effective conversational skills.

• Bilingual proficiency in English and Spanish is preferred but not mandatory.

• Availability from Monday to Friday, 8:00 AM to 5:00 PM EDT/EST, including a 1-hour unpaid lunch break.

• Willingness to work a rotating half-day Saturday shift, approximately once a month or more as required.

• Candidates must provide a 2–3 minute video recording or video link speaking in English.

• Participation in the interview process and completion of necessary screening and typing tests is required.

• Employment is subject to successfully passing a background check.

• Required background check documentation must be submitted within two weeks of the start date.

🏝️ Benefits

• 10 days of paid time off (PTO) during the first year.

• 6 recognized US Holidays.

• Paid training sessions.

• Employee referral bonus program.

• Aguinaldo bonus.

• Clear pathways for career growth and advancement.

• Comprehensive and affordable employee benefits.