Inside Sales Representative

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Provide support to the dealer network throughout the U.S. and Canada via inbound phone and email communications.

• Respond to product inquiries and deliver information about product availability, updates, and estimated lead times.

• Aid in custom room design projects and generate tailored quotes.

• Evaluate new projects from initial inquiry to final completion.

• Process and oversee incoming dealer orders, ensuring requests are accurate, complete, and aligned with internal procedures.

• Examine project specifics and assist in aligning customer expectations with the company's capabilities.

• Support quality assurance during the order and quoting processes.

• Serve as a liaison between dealers and the sales, accounting, production planning, and technical support teams.

• Address concerns, coordinate with internal departments, and propose solutions.

• Manage emails, calls, quotes, custom projects, and order activities while ensuring responsiveness and accuracy.

⛳️ Requirements

• An associate degree or a comparable combination of education, training, and experience is preferred.

• 3–5 years of experience in customer service, administrative roles, inside sales support, or related fields is preferred; applicants with less experience but a strong willingness to learn are encouraged to apply.

• Excellent written communication skills, including the ability to craft professional emails and proofread for precision.

• Strong verbal communication and customer service skills.

• Experience in direct interactions with customers, dealers, distributors, or business partners.

• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and OneNote.

• Familiarity with ERP systems is advantageous.

• Experience with Salesforce or the ability to quickly learn new systems is a plus.

• Exceptional organizational skills with a keen attention to detail.

• Capacity to work independently, take initiative, and manage responsibilities with limited supervision.

• Ability to multitask, resolve issues, exercise sound judgment, and collaborate effectively in a dynamic environment.

• Willingness to adapt and learn new processes, products, and systems.

• Must be able to frequently lift and transport up to 10 pounds and occasionally lift and/or move up to 25 pounds.

• Specific vision abilities required include close vision, color vision, peripheral vision, and depth perception.

• Must verify identity and work eligibility in the United States and complete necessary employment eligibility verification upon hiring.

🏝️ Benefits

• Comprehensive training and support to ensure your success.

• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

• Equal employment opportunity.