Inside Sales Representative

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Provide assistance to the dealer network throughout the U.S. and Canada via inbound phone and email communications.

• Address product inquiries and share product information, including availability updates and lead-time estimates.

• Aid in custom room design projects and evaluate new projects from the initial inquiry to completion.

• Generate custom quotes and offer project guidance.

• Process and oversee incoming dealer orders, guaranteeing that requests are correct, complete, and in accordance with internal procedures.

• Respond to dealer inquiries while delivering professional written and verbal support throughout the sales process.

• Review project specifics and align customer expectations with the company's capabilities.

• Support quality assurance throughout the order and quoting stages.

• Act as a liaison between dealers and the sales, accounting, production planning, and technical support teams.

• Investigate concerns, collaborate with internal departments, and identify solutions.

• Manage emails, phone calls, quotes, custom projects, and order activities while ensuring responsiveness and accuracy.

⛳️ Requirements

• An associate degree or an equivalent combination of education, training, and experience is preferred.

• 3–5 years of experience in customer service, administrative support, inside sales, or a related field is preferred; candidates with less experience but a strong capacity for learning are encouraged to apply.

• Excellent written communication skills, including professional email correspondence and proofreading accuracy.

• Strong verbal communication and customer service abilities.

• Experience working directly with customers, dealers, distributors, or business partners.

• Proficiency in Microsoft Office, including Outlook, Word, Excel, and OneNote.

• Experience with ERP systems is beneficial.

• Familiarity with Salesforce or the ability to quickly learn new systems is an advantage.

• Strong organizational skills and exceptional attention to detail.

• Capability to work independently, take initiative, and manage responsibilities with minimal supervision.

• Ability to multitask, resolve problems, exercise sound judgment, and collaborate effectively in a fast-paced environment.

• Willingness to adapt and learn new processes, products, and systems.

• Ability to frequently lift and move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

• Specific vision abilities including close vision, color vision, peripheral vision, and depth perception.

• Must verify identity and eligibility to work in the United States and complete employment eligibility verification upon hire.

🏝️ Benefits

• Comprehensive training and support to ensure your success.

• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

• Equal employment opportunity and protections against discrimination.