Inside Sales Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver exceptional customer service while fostering relationships with key partners and clients.

• Keep precise records of customer interactions and sales transactions within CRM and ERP systems.

• Address inquiries regarding order status, shipping dates, and inventory levels.

• Expedite order processing, follow up on quotations, and finalize sales orders.

• Investigate and resolve customer issues by formulating and suggesting effective solutions.

• Assist sales managers and clients in selecting product options that align with project requirements and budget constraints.

• Support account management, contract negotiations, discount applications, and decision-making processes for major clients and resellers.

• Collaborate with sales, marketing, operations, and product support teams to coordinate sales efforts.

• Stay updated on product knowledge and industry trends through training and monitoring market dynamics in the data center sector.

• Set customer service benchmarks, provide training, assess satisfaction levels, and develop strategies to fulfill customer needs.

• Evaluate potential clients, ascertain their needs, and offer appropriate solutions.

• Create and execute strategic initiatives that align with organizational objectives and market prospects.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• A bachelor’s degree or equivalent professional experience is necessary.

• Over 3 years of experience in sales support or inside sales is mandatory.

• Previous experience in the technology or data center sectors is advantageous.

• Availability to work Eastern Standard Time is essential.

• Familiarity with reading technical specification sheets is preferred.

• Strong command of the Microsoft Office Suite is required.

• Ability to handle challenging or emotionally charged customer interactions with professionalism and sound judgment.

• Capability to manage various programs and projects, navigate through uncertainty, and resolve conflicts constructively.

• Highly organized, detail-oriented, and proficient in time management.

• Willingness to take initiative, assume responsibility, and achieve results.

• Ability to collaborate respectfully and contribute positively to a supportive workplace environment.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans.

• Generous employer 401K matching program.

• Paid time off (PTO) policy.

• Holiday compensation.

• Short-term and long-term disability insurance options.

• Competitive paid maternity and parental leave.

• Bonus opportunities in accordance with the Company’s incentive programs.

• Paid time off for volunteer work.

• Network through Employee Resource Groups.

• Product training provided.