Inside Sales Representative

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Manage a high volume of outbound calls and address incoming leads from various sources including telephone, internet, trade shows, sales team members, and self-generated leads.

• Collaborate with customer service for I&C accounts, ensuring payment status is monitored and facilitating communication regarding delivery and payments.

• Provide support to senior and outside sales team members.

• Serve assigned I&C customer accounts via telephone and email, directing issues to the appropriate teams.

• Aid in marketing initiatives and follow up on leads through email campaigns and phone outreach.

• Utilize in-house CRM software to oversee lead conversion pipelines and produce regular sales reports.

• Assist in planning trade shows, which includes booth registration, furnishings, services, and crate shipping.

• Ship samples and other materials to and from customers and prospects.

• Support both hardcopy and digital marketing efforts.

• Enhance product knowledge to assist existing accounts and promote products to potential clients.

• Organize, maintain, and track product demonstration units.

• Monitor and provide support for distribution accounts.

• Help with travel planning and bookings for outside sales team members.

• Perform additional tasks as assigned by management.

• Occasionally travel to trade shows and conduct on-site customer visits alongside senior sales team members.

⛳️ Requirements

• Bachelor’s degree (B.S.) in marketing, general business, or a related field from a four-year college or university.

• 1–2 years of relevant experience in customer service, sales, and/or marketing administration.

• Capability to learn and utilize software for monitoring and controlling inventory, order processing, and purchasing.

• Proficient in MS Office applications, particularly Excel, Word, and Outlook.

• Excellent written communication skills.

• Strong verbal communication abilities.

• Exceptional organizational skills and attention to detail.

• Intermediate math skills, including the ability to calculate discounts, interest, commissions, and percentages.

• Practical problem-solving and reasoning abilities.

• Effective communication skills with customers, clients, employees, and international contacts.

• Capacity to manage stressful situations while adhering to detailed written or oral instructions.

• Willingness to occasionally travel with senior sales team members for trade shows and on-site customer visits.

• Ability to occasionally lift or move items weighing up to 35 lbs.

🏝️ Benefits

• Competitive compensation.

• Continuous training opportunities.

• Potential for career advancement.

• Collaborative work environment.