Inside Sales Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Handle inquiries from patients regarding products/services, technical issues related to Dexcom offerings.

• Act as the initial point of contact for both patients and healthcare professionals concerning technical and service-related inquiries.

• Collaborate with Quality Assurance to ensure customer satisfaction is achieved.

• Address patient phone calls and emails by providing troubleshooting guidance and specific instructions.

• Analyze and discuss data with patients, offering phone training as necessary.

• Facilitate the onboarding process for new patients using Dexcom CGM.

• Serve as a liaison for healthcare professionals.

• Manage daily patient interactions, encompassing both inbound and outbound calls.

• Assist patients with the functionality and ongoing use of Dexcom CGM systems.

• Triage and resolve patient inquiries.

• Identify and reach out to potential new patients.

• Articulate the advantages of CGM and Dexcom, assessing patient needs and suitability, including financial considerations.

• Provide education to patients and healthcare professionals on CGM, Dexcom product functions, competitor comparisons, and diabetes management.

• Oversee the pipeline for the assigned territory to ensure timely follow-ups and execution.

• Conduct benefit investigations and relay coverage information to customers.

• Meet monthly sales targets and key performance indicators.

• Utilize and maintain software and databases to document and analyze patient and product data, manage replacements and samples, and conduct patient follow-ups.

• Mentor and train new team members.

• Document and facilitate the implementation of new processes in collaboration with management.

• Participate in training for new products as required.

• Adhere to quality system protocols, regulatory standards, and patient confidentiality and privacy regulations.

⛳️ Requirements

• Fluency in both English and French is preferred, with strong written and verbal communication skills.

• Ability to manage multiple tasks while addressing sales and problem-solving challenges.

• Excellent customer service abilities along with a strong phone presence.

• Proven experience in customer service and advanced selling techniques.

• Demonstrated ability to overcome objections and successfully close business deals.

• Strong verbal and written communication capabilities.

• Effective listening skills to communicate accurately and effectively in person, via phone, through email, and other business correspondence.

• Exceptional phone skills and a capacity to empathize with customers.

• A minimum of 4–6 years of relevant experience is required.

• High School diploma/certificate or equivalent is necessary.

• Must comply with quality system, regulatory requirements, and standards for patient confidentiality and privacy.

• Willingness to travel 5–15% is required.

🏝️ Benefits

• A comprehensive and robust benefits program.

• Opportunities for growth on a global scale.

• Career development through in-house learning programs and/or eligible tuition reimbursement.

• Be part of an innovative, industry-leading organization committed to its employees, customers, and communities.

• Flexible home office arrangements.

• A hybrid working environment may be available for employees residing within commuting distance of a Dexcom location.

• Flex workplace options.