Inside Sales Representative

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Acquire new members by making both inbound and outbound calls.

• Evaluate customer requirements for products and services through effective questioning and active listening.

• Provide assistance to current members and address inquiries regarding product usage and benefits.

• Promote additional relevant products to existing members through cross-selling.

• Focus on retaining current members.

• Stay informed about CMS and state regulations.

• Manage multiple tasks and utilize a computer while communicating with prospects and members over the phone.

• Record pertinent information in the CRM system.

• Achieve sales, conversion, cross-sell, contact-time, retention, and member satisfaction targets.

• Maintain a comprehensive understanding of the company's products, services, and operational procedures.

⛳️ Requirements

• A bachelor’s degree or 1 to 2 years of experience in selling various Medicare products, including Medicare Advantage and Medicare Supplement.

• A Life & Health insurance license is mandatory within 2 attempts and/or 60 days from the start date of employment.

• Must annually pass: American Health Insurance Plans (AHIP), Continuing Education (CEs), Product Certification, Required Security and Compliance, Client/Carrier Certifications, and any necessary CMS Certifications.

• Daily job activities require active computer use.

• Capability to multitask while on phone calls.

• Exceptional communication and listening abilities.

• Self-motivated with a positive outlook and the ability to manage emotions when interacting with dissatisfied customers.

• Flexibility in a high-pressure, results-driven environment.

• Advanced computer skills, including proficiency in Microsoft Office.

• Ability to quickly perform basic math calculations without using a calculator.

• Willingness to work 40 hours each week.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being, depending on eligibility.

• Commission.