Inside Sales Representative

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Acquire new members through both inbound and outbound calls.

• Evaluate customer needs for products and services by employing probing questions and effective listening skills.

• Provide assistance to existing members and address inquiries regarding product usage and advantages.

• Cross-sell ancillary and other relevant products to current members.

• Work to retain existing members.

• Stay informed about CMS and state regulations.

• Manage multiple tasks and utilize computer systems while engaging with prospects and members over the phone.

• Record pertinent information in the Customer Relationship Management system.

• Achieve sales, conversion, cross-sell, contact time, retention, and member satisfaction objectives.

• Maintain a comprehensive understanding of the company's products, services, and processes.

⛳️ Requirements

• A 4-year college degree or 1 to 2 years of experience in selling various Medicare products, including Medicare Advantage and Medicare Supplement.

• A Life & Health insurance license must be obtained within 2 attempts and/or 60 days from the start date of employment.

• Proficiency in actively using a computer for daily job functions.

• Capability to multitask while engaged in phone conversations.

• Exceptional communication and listening abilities.

• A self-motivated individual with a positive demeanor and the ability to manage emotions when interacting with dissatisfied customers.

• Flexibility to thrive in a high-pressure, results-driven environment.

• A strong desire to build, manage, and expand a business portfolio.

• High level of computer literacy, including proficiency in Microsoft Office.

• Ability to quickly perform basic mathematical calculations without the aid of a calculator.

• Capability to successfully complete annual AHIP, Continuing Education, Product Certification, Security and Compliance, Client/Carrier, and required CMS certifications.

• Availability to work 40 hours per week.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources that support physical, emotional, and financial well-being, based on eligibility.