Inside Sales Representative

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Manage incoming and outgoing calls with homeowners and potential customers.

• Promptly and professionally address new customer inquiries and leads.

• Establish rapport with homeowners to identify their roofing or exterior home improvement requirements.

• Consistently follow up with both new and existing leads.

• Arrange appointments for the relevant sales or operations teams.

• Assist in progressing qualified opportunities through the sales pipeline.

• Discuss company offerings and help homeowners comprehend their choices.

• Follow up on estimates and pending sales opportunities.

• Strive to convert leads and opportunities into completed projects.

• Maintain precise customer information, notes, follow-up actions, and sales data within the CRM.

• Confirm appointments and uphold consistent communication with homeowners.

• Engage with customers regarding scheduling, project timelines, and general inquiries.

• Collaborate closely with sales and operations teams to ensure a seamless customer experience.

• Meet individual activity, conversion, and sales targets.

• Participate in ongoing sales training, coaching, and team meetings.

• Contribute to improving customer response times, conversion rates, and overall customer satisfaction.

⛳️ Requirements

• Excellent sales, communication, and customer service abilities.

• Comfortable managing a high volume of inbound and outbound calls.

• Confident when speaking with homeowners throughout the day.

• Proficient in asking questions, identifying customer needs, and steering conversations towards a sale.

• Motivated by personal performance and commission prospects.

• Strong follow-up capabilities.

• Positive demeanor and professional phone presence.

• Strong organizational skills and multitasking capabilities.

• Ability to work independently and stay productive in a remote setting.

• Comfortable utilizing computers, CRM systems, email, phone systems, and other technologies.

• Keen attention to detail and accurate documentation.

• Reliable, coachable, and team-oriented.

• Capable of maintaining professionalism in a fast-paced, performance-driven environment.

• Previous experience in inside sales, call centers, appointment setting, or customer service is preferred.

• Experience in roofing, construction, exterior remodeling, or home services is preferred.

• Skilled in handling both inbound and outbound customer communications.

• Prior experience with CRM systems is essential.

• Experience in following up with leads and closing sales opportunities.

• Remote work experience is preferred.

🏝️ Benefits

• 1% commission on the gross revenue sold.

• Commission increases to 1.5% of gross revenue sold when sales conversion exceeds 20% during the monthly assessment period.

• Hourly compensation plus commission potential.

• Opportunity to work remotely.

• A stable and growing organization.

• Long-term career growth opportunities.

• A performance-driven yet team-oriented culture.

• Ongoing training and coaching provided.

• Opportunities for career advancement.

• Potential to grow within sales, customer experience, or operations.