Inside Sales Phone Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Make outbound calls to patients utilizing provided scripts to inform and enroll them in remote patient monitoring and chronic care management programs.

• Articulate the benefits of services, address patient inquiries, and effectively overcome objections to achieve enrollments.

• Achieve and surpass daily and monthly enrollment goals.

• Deliver outstanding customer service to ensure a positive experience for patients.

• Accurately verify and document patient information.

• Comply with HIPAA and company regulations at all times.

• Engage in daily morning virtual meetings and collaborate with the remote team using Google Workspace tools.

• Utilize Google Sheets and Docs for data entry and reporting tasks.

• Stay flexible and adaptable to changes in scripts, processes, and program offerings.

• Anticipate patient requirements and offer proactive assistance.

• Maintain adherence to company policies and relevant regulations.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Demonstrated sales experience is essential.

• Exceptional communication and interpersonal skills, with a clear and friendly voice.

• Capability to navigate multiple scripts and manage potential rejections.

• Strong aptitude for building rapport and establishing trust with patients.

• Ability to multitask and efficiently manage time in a remote work setting.

• Positive, enthusiastic, and empathetic demeanor.

• Proficient in reading, writing, and interpreting documents and instructions.

• Strong problem-solving and analytical skills.

• Excellent communication and organizational abilities.

• Familiarity with Google Workspace (Sheets, Docs, etc.) is preferred.

• An Associate's degree is advantageous.

• Experience in a call center environment is preferred.

• Minimum internet speed of 50 Mbps download and 10 Mbps upload is required.

• A wired internet connection is mandatory — no Wi-Fi allowed.

• Submission of a speed test is required during the offer process.

• A private, HIPAA-compliant workspace is necessary.

• Availability to work Monday–Friday, from 10:00 AM to 7:00 PM EST.

• Mandatory attendance for training for 5–7 days, Monday–Friday, from 9:00 AM to 6:00 PM Eastern Time.

• Proficiency with AI tools such as Claude, ChatGPT, and workflow automation platforms is preferred.

• Compliance with HIPAA and company policies is required.

🏝️ Benefits

• Shift differentials: +$1.50/hour for hours worked after 7:00 PM.

• Late-night differential: +$2.00/hour for hours worked after 10:00 PM.

• Weekend differential: +$1.50/hour for all hours worked on Saturday and Sunday.

• Sign-on bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at the time of payout.

• Monthly bonus potential of up to $4,500.

• 5% Bilingual Pay Allowance.

• 11 Paid Company Holidays each year.

• Paid Time Off (PTO).

• Options for Medical, Dental, Vision, and supplemental insurance.

• 401(k) Plan with a 3.5% Company Match.

• Equipment provided by the company.

• A home-based remote work environment.