Enrollment, Inside Sales Phone Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Make outbound calls to patients utilizing provided scripts to inform them about and enroll them in remote patient monitoring and chronic care management programs.

• Clearly convey the benefits of services, respond to patient inquiries, and address objections to facilitate enrollments.

• Achieve and surpass daily and monthly enrollment goals.

• Deliver outstanding customer service to ensure a positive experience for patients.

• Accurately verify and document patient information.

• Comply with HIPAA regulations and company policies.

• Engage in daily virtual meetings and collaborate using Google Workspace tools.

• Use Google Sheets and Docs for data entry and reporting tasks.

• Stay flexible and adaptable to changes in scripts, workflows, and program offerings.

• Anticipate patient needs and offer proactive assistance.

• Ensure adherence to company policies and relevant regulations.

• Carry out additional tasks as assigned.

⛳️ Requirements

• A proven track record in sales is essential.

• Outstanding communication and interpersonal skills, along with a clear and friendly speaking voice.

• Capability to navigate multiple scripts and effectively manage potential rejections.

• Strong ability to establish rapport and build trust with patients.

• Proficient in multitasking and managing time efficiently in a remote work setting.

• A positive, cheerful, and empathetic demeanor.

• Competency in reading, writing, and interpreting documents and instructions.

• Strong problem-solving and reasoning skills.

• Excellent communication and organizational abilities.

• Familiarity with Google Workspace (Sheets, Docs, etc.) is preferred.

• An associate degree is advantageous.

• Previous call center experience is preferred.

• Minimum internet speed requirement of 50 Mbps for downloads and 10 Mbps for uploads.

• A hardwired internet connection is mandatory; Wi-Fi is not acceptable.

• Speed test results must be submitted during the offer process.

• A private workspace that complies with HIPAA regulations is necessary.

• Willingness and capability to actively engage with AI tools such as Claude, ChatGPT, and workflow automation platforms.

• Attendance is required for a 5–7 day training program, scheduled Monday through Friday, from 9:00 AM to 6:00 PM Eastern Time.

🏝️ Benefits

• Shift differentials: an additional $1.50/hour for hours worked after 7:00 PM.

• Late-night differential: an extra $2.00/hour for hours worked after 10:00 PM.

• Weekend differential: an additional $1.50/hour for all hours worked on Saturday and Sunday.

• Sign-on bonus of $1,500 payable after 120 days of continuous employment, contingent upon active status and satisfactory performance.

• Monthly bonus potential of up to $4,500.

• 5% bilingual pay allowance.

• 11 paid company holidays each year.

• Paid Time Off (PTO).

• Options for medical, dental, vision, and supplemental insurance.

• 401(k) plan with a 3.5% company match.

• Company-provided equipment.

• A private workspace that complies with HIPAA regulations.

• Opportunity for remote work from a home office.