Inside Sales Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Develop sales resources such as sequences, conversation scripts, objection-handling manuals, battle cards, and demonstration materials.

• Identify deficiencies in the sales process and create tools, processes, or content to address them.

• Assess and deploy AI-driven sales tools, conversation intelligence, and automation solutions.

• Lead and enhance the inbound follow-up team, including Sales Development Representatives (SDRs) and Sales Associates.

• Conduct regular one-on-one meetings, provide performance coaching, and recruit as the team expands.

• Manage the pairing model between Sales Associates and Account Executives.

• Set cadence standards, define ownership rules, and establish CRM cleanliness expectations.

• Supervise the Sales Trainer and oversee the onboarding and ramp-up process for new sales recruits.

• Create, write, and A/B test follow-up sequences for both email and chat communications.

• Utilize reply rates, re-engagement metrics, and conversion rates as key performance indicators.

• Design and implement no-show recovery and reactivation campaigns.

• Minimize stage-to-stage drop-off rates throughout the sales funnel.

• Oversee leads and opportunities generated through channel partnerships.

• Establish standards for ownership, follow-up, and reporting for partner-sourced opportunities.

• Monitor the performance of channel partners.

• Analyze recorded calls and demonstrations using a structured sales scorecard.

• Ensure monthly call-review coverage for each sales representative.

• Coach Account Executives on discovery techniques, objection handling, urgency, and securing follow-up calls.

• Facilitate calibration sessions for uniform scoring and coaching practices.

• Participate in live deals to assist in progressing opportunities.

• Manage the sales knowledge base, ensuring it serves as the authoritative source of information.

• Maintain the content that powers the AI sales chat assistant.

• Ensure that customer-facing information and sales claims are accurate and compliant.

⛳️ Requirements

• Minimum of 4 years of experience in inside sales, sales development, sales enablement, revenue operations, or a comparable role.

• At least 2 years of experience in managing or coaching a sales team.

• Proven track record in building sales systems, tools, or programs from the ground up.

• Demonstrated experience in enhancing follow-up processes, pipeline conversion, show rates, or sales-cycle efficiency.

• Strong knowledge of inbound sales funnels, lead management, and mid-funnel conversion strategies.

• Experience in coaching sales representatives on discovery, objection handling, urgency, and deal advancement.

• Capability to review sales calls, recognize performance gaps, and deliver clear, actionable feedback.

• Practical experience in developing sales sequences across email, chat, SMS, or other follow-up channels.

• Solid CRM discipline and familiarity with platforms like HubSpot or Salesforce.

• Comfortable leveraging data to identify funnel issues, set performance targets, and manage outcomes.

• Excellent written and verbal communication skills in English.

• Willingness and ability to work during Pacific Time hours.

• Preferred: Experience managing both SDRs or Sales Associates and Account Executives.

• Preferred: Experience overseeing sales onboarding, training, and ramp-up initiatives.

• Preferred: Experience in developing no-show recovery, closed-lost reactivation, or aged-pipeline strategies.

• Preferred: Familiarity with AI-driven sales tools, conversation intelligence, and sales automation software.

• Preferred: Experience in creating sales collateral, playbooks, or enablement content that is widely adopted.

• Preferred: Background in a high-growth startup, SaaS, staffing, outsourcing, or technology-enabled services firm.

• Preferred: Experience managing leads generated through channel partnerships.

• Preferred: Knowledge of compliance, sales claims management, and maintaining a customer-facing knowledge base.

🏝️ Benefits

• Performance-based bonuses linked to individual and company objectives.

• Paid Time Off (PTO).

• Paid U.S. holidays.

• Paid sick leave.

• Health insurance coverage.

• Company-sponsored team events and offsite gatherings.

• Clear pathways for career advancement and increased leadership roles.