Inside Sales Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a team of more than 10 Admissions Coordinators managing a significant volume of inbound and outbound calls from potential clients, families, and referral sources.

• Take charge of the recruitment, training, and performance evaluation of Admissions Coordinators.

• Organize team schedules and allocate workloads effectively.

• Maintain high standards of service levels and call quality within the contact center.

• Ensure prompt communication and coordination with potential clients, families, and referral sources to facilitate their entry into Charlie Health’s program.

• Advocate for each client's admissions journey and address any concerns regarding Charlie Health’s offerings.

• Collaborate with internal teams to achieve time-to-admission and client satisfaction key performance indicators (KPIs).

• Create and apply best practices throughout the Admissions and Discharge processes.

• Work alongside Executive Leadership to provide updates on the Admissions team's performance.

• Follow strict deadlines and documentation requirements while achieving admission quotas and KPIs.

⛳️ Requirements

• 3-6+ years of experience in leading or mentoring a team of Admissions and/or Sales Representatives.

• Familiarity with Salesforce.

• Strong ability to multitask and thrive in a fast-paced environment.

• Background in behavioral health is advantageous.

• Knowledge of HIPAA regulations is a plus.

• Proficient in Microsoft Office and Google Suite.

• Capability to undergo multiple state background checks for client clearance.

• Florida fingerprint-based background check is required where applicable.

🏝️ Benefits

• Comprehensive benefits package for all full-time employees.

• Performance-based bonus opportunities.

• Charlie Health covers the full cost of the Florida fingerprint-based background check.