Inside Sales Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise a team of over 10 Admissions Coordinators managing a high volume of inbound and outbound calls from potential clients, families, and referral sources.

• Oversee the hiring, training, and performance evaluations for Admissions Coordinators.

• Organize team schedules and allocate workloads effectively.

• Ensure exceptional contact-center service levels and maintain high call quality.

• Facilitate timely communication and coordination with prospective clients, families, and referral sources to successfully transition clients into Charlie Health's program.

• Advocate for each client’s admissions journey and address any concerns regarding Charlie Health’s program.

• Collaborate with internal teams to achieve time-to-admission and client-satisfaction key performance indicators (KPIs).

• Create and enforce best practices throughout the Admissions and Discharge processes.

• Work closely with Executive Leadership to provide updates on Admissions team performance.

• Comply with strict timelines and documentation standards while fulfilling admission quotas.

⛳️ Requirements

• 3-6+ years of experience in leading or mentoring a team of Admissions and/or Sales Representatives.

• Familiarity with Salesforce.

• Strong ability to multitask and thrive in a fast-paced environment.

• Experience in behavioral health is advantageous.

• Knowledge of HIPAA policies is a plus.

• Proficient in Microsoft Office and Google Suite.

• Successful completion of several state background checks for client clearance.

• Requirement for a Florida fingerprint-based background check, where applicable.

🏝️ Benefits

• Comprehensive benefits package available for all full-time employees.

• Performance-based bonus opportunities.

• Charlie Health covers the full cost of the Florida fingerprint-based background check.