Inside Sales Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Lead and oversee strategic initiatives that empower the Digital Sales team to surpass sales targets and KPIs throughout the North American region.

• Take ownership of Adobe's Creativity & Productivity portfolio.

• Coach, mentor, inspire, and cultivate a high-performing team.

• Collaborate with teams utilized by Digital Sellers.

• Enhance team performance while exemplifying and instilling Adobe's core values.

• Formulate sales strategies and experiment with various pitches to achieve sales objectives and minimize customer cancellations.

• Acquire in-depth knowledge of Adobe's products and services, including their features, benefits, pricing, and additional offerings.

• Guide the team in identifying customer requirements and presenting relevant product advantages.

• Partner with Marketing, Sales Operations, Business Units, and Corporate Retention teams on sales and retention initiatives and marketing leads.

• Evaluate business objectives, customer and agent data, and daily reports to pinpoint opportunities for ongoing improvement.

• Maintain feedback channels with global stakeholders regarding execution and pilot campaigns.

• Create performance metrics and dashboards centered on sales drivers.

• Oversee the sales pipeline and provide regular forecasts to achieve assigned targets.

• Compile ICX sales performance reports by gathering, analyzing, and summarizing sales data and trends.

• Enhance lead qualification processes using established criteria and standards.

• Develop and implement action plans when sales targets or SLAs are not achieved.

• Review and implement policies, business metrics, productivity measures, and operational frameworks to boost sales performance.

• Provide weekly updates on leads, qualified prospects, sales opportunities, and campaign effectiveness.

• Monitor daily, weekly, and monthly team activities and productivity metrics.

• Translate unclear business challenges into analyses and data-driven solutions.

• Collaborate closely with North American customers during their time zone.

⛳️ Requirements

• 10–14+ years of experience in Inside Sales, Digital Sales, or Customer Success roles.

• Essential people management experience across North American markets, including leading managers and/or large frontline teams.

• Strong grasp of digital-first sales models, funnel management, and data-driven decision-making.

• Capability to define and implement regional strategies that balance scale, efficiency, and customer experience.

• Experience collaborating with Marketing, Operations, Analytics, and Product teams.

• Exceptional communication, stakeholder management, and executive presence.

• Experience in Outbound Sales, including Leads, RFIs, and MQLs.

• Background in Customer Success, focusing on retention and expansion of existing customers.

• Ability to drive performance management through goal setting, regular reviews, and skill enhancement.

• Willingness to work North American customer hours in the EDT/EST time zone.

• Flexibility to work across different shifts.

• Proficiency in analyzing complex data and converting results into actionable deliverables, messages, and presentations.

• Advanced knowledge of Sales Operations and technologies used in Digital Sales.

• Thought leadership in Sales, Customer Success, and Subscription Management.

• Proven track record of managing, hiring, training, and coaching sales team members.

• Demonstrated ability to develop and communicate proposals and feedback to management.

🏝️ Benefits

• Comprehensive benefits programs.

• Accessible recruiting process and reasonable accommodations.

• Equal employment opportunity.

• AI guidance during the hiring experience.