Inside Sales Centre Supervisor

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead, mentor, and enhance the skills of a team of Inside Sales Consultants.

• Hold regular individual coaching sessions aimed at performance enhancement and professional development.

• Assess call quality and deliver constructive feedback to boost outcomes.

• Promote employee engagement, growth, and retention initiatives.

• Conduct performance evaluations and assist in performance management discussions.

• Cultivate a positive, accountable, and high-achieving team atmosphere.

• Oversee daily call center operations and aid in achieving departmental goals.

• Act as Manager on Duty (MOD) on a rotating schedule.

• Ensure adherence to schedules, adequate staffing, and operational efficiency.

• Provide assistance with inbound and outbound call activities during peak periods as necessary.

• Evaluate calls based on established quality metrics and scorecards.

• Monitor team performance metrics and identify areas for enhancement.

• Engage in recruiting, interviewing, onboarding, and training new team members.

• Collaborate with internal stakeholders to facilitate business initiatives and continuous improvement efforts.

• Support organizational changes and effectively communicate updates to the team.

⛳️ Requirements

• Proven leadership experience in a call center, inside sales, customer service, or appointment-setting environment.

• Demonstrated ability to coach, mentor, and develop team members.

• Excellent communication and interpersonal abilities.

• Capability to inspire teams and foster accountability.

• Experience in a fast-paced, metric-focused environment.

• Strong problem-solving, organizational, and decision-making capabilities.

• Ability to effectively manage multiple priorities.

• Proficient in working with CRM systems, reporting tools, and Microsoft Office applications.

• Experience in leading remote or hybrid teams is a plus.

🏝️ Benefits

• Opportunity for monthly performance bonuses.

• Comprehensive Health Benefits.

• Paid time off.

• Personalized onboarding, ongoing training, and leadership support.