Inside Sales Centre Supervisor

This is a fully remote position, open to applicants in Alaska.

📋 Description

• Lead, mentor, and develop a team of Inside Sales Consultants.

• Facilitate regular one-on-one coaching sessions aimed at enhancing performance and professional development.

• Assess call quality and deliver constructive feedback to improve outcomes.

• Promote employee engagement, development, and retention.

• Conduct performance evaluations and assist in performance management discussions.

• Cultivate a positive, accountable, and high-performing team culture.

• Oversee daily call center operations and support departmental goals.

• Act as Manager on Duty (MOD) on a rotating schedule.

• Ensure adherence to schedules, adequate staffing, and operational efficiency.

• Provide assistance with inbound and outbound call activities during peak times as needed.

• Evaluate calls based on established quality standards and scorecards.

• Monitor team performance metrics and identify areas for improvement.

• Participate in the recruiting, interviewing, onboarding, and training of new team members.

• Collaborate with internal stakeholders to support business initiatives and continuous improvement efforts.

• Facilitate organizational changes and effectively communicate updates to the team.

• Schedule qualified appointments for Renewal by Andersen Design Consultants across British Columbia and Alaska.

⛳️ Requirements

• Proven leadership experience in a call center, inside sales, customer service, or appointment-setting setting.

• Demonstrated capability in coaching, mentoring, and developing team members.

• Excellent communication and interpersonal abilities.

• Strong capacity to motivate teams and ensure accountability.

• Experience in a fast-paced, metrics-driven environment.

• Proficient problem-solving, organizational, and decision-making skills.

• Ability to effectively manage multiple priorities.

• Familiarity with CRM systems, reporting tools, and Microsoft Office applications.

• Experience in leading remote or hybrid teams is a plus.

• Must support operations throughout Alaska.

• Flexibility to work assigned schedules based on business needs and leadership coverage requirements.

• Willingness to occasionally work outside normal business hours or away from the office for ISC training, meetings, events, and related responsibilities.

🏝️ Benefits

• Opportunity for monthly performance bonuses.

• Comprehensive Health Benefits.

• 401(k) plan.

• Paid time off.

• One-on-one onboarding, ongoing training, and leadership support.

• Join a growing organization where individual contributions are visibly impactful.