Inside Sales

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of cross-selling and category-penetration results for a designated regional portfolio of existing single-location accounts on the West Coast.

• Recognize account white-space opportunities and implement targeted, proactive campaigns to address category or product gaps.

• Develop and carry out remote, digital-first outreach through phone, email, in-app messaging, and SMS.

• Sell pallet-sized orders to customers who are outside the delivery radius or require pickup only, utilizing a profitable pallet/freight model.

• Optimize order sizes to ensure freight efficiency and establish a regular ordering rhythm.

• Suggest cross-sell offers while considering account margins.

• Leverage CRM and reporting tools like HubSpot and Looker to prioritize accounts and determine outreach timing.

• Collaborate with in-field Market Managers and Market Operations on account ownership as clients transition between remote and field coverage.

• Relay recurring feedback, objections, and barriers to category adoption to Marketing and Category teams.

• Monitor performance against category adoption, customer satisfaction, NPS, and revenue growth targets, and refine strategies accordingly.

⛳️ Requirements

• 2–4 years of experience in inside sales, account management, or customer success for a distributed account base.

• Relevant experience includes distribution, foodservice, CPG, or subscription/tech-enabled services.

• Ability to conduct a proactive, remote-first selling approach.

• Excellent written and remote communication skills.

• Proficient in selling solely through phone, email, and digital channels.

• Familiarity with CRM tools like HubSpot or similar platforms.

• Comfortable utilizing dashboards such as Looker or similar to prioritize account management.

• Possess a consultative mindset; able to recommend solutions that benefit both the account and Odeko's margins.

• Nice to have: experience in coffee, beverage, or independent/small-business retail distribution.

• Nice to have: experience in a newly-established or early-stage sales function.

🏝️ Benefits

• Competitive compensation.

• Healthcare benefits.

• Opportunity for equity.

• Fast-paced environment with growth opportunities.

• Chance to make a direct impact on the company and advance your career.

• Additional great perks; a full list of benefits is available upon request.