Inside Sales Associate, Residential

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Utilize an assumptive sales approach to identify customer needs, present tailored solutions, and address objections.

• Interact with customers through phone, email, chat, and various digital channels.

• Transform inbound and outbound leads into new customers.

• Propel revenue growth by achieving and surpassing sales targets and performance benchmarks.

• Establish rapport and trust with potential customers while providing an outstanding customer experience.

• Engage in training sessions and stay updated on product developments.

• Collaborate with colleagues and leadership to advance team objectives.

• Make outbound calls as instructed.

• Follow up on leads and sales to guarantee successful installations.

• Offer insights on sales performance trends and contribute to ongoing improvement efforts.

• Take ownership of the sales process from identifying customer needs to finalizing service agreements.

• Ensure a smooth onboarding experience for new customers.

⛳️ Requirements

• High School diploma or equivalent is mandatory.

• 0–5 years of sales experience; experience in call centers, telecom, or customer service is advantageous.

• Exceptional verbal and written communication skills; ability to convey messages clearly, professionally, and persuasively.

• Comfortable working in a fast-paced setting using a headset and computer for extended durations.

• Self-driven with the capability to work independently in a fully remote environment.

• Previous telecom experience is preferred.

• Tech-savvy, with the capacity to quickly learn new systems.

• A competitive nature and a collaborative team-oriented attitude.

• Access to a quiet, distraction-free workspace ensuring privacy.

• Sufficient workspace with a stable surface and a comfortable chair.

• Adequate lighting and functioning smoke/carbon monoxide detectors.

• Fast and reliable internet connection is essential.

• Sponsorship is not available.

• Successful completion of a background check, drug screening, and reference checks is required.

🏝️ Benefits

• Competitive base salary along with earned commissions.

• Medical, dental, and vision insurance coverage starting from day one.

• Company-paid life insurance, with options for additional coverage available.

• Contributions from the company to HSA/HRA accounts.

• Access to an FSA plan.

• Up to 20 days of paid time off during the first year of employment.

• 401(k) with matching contributions, vested from the date of hire.

• Company-paid short-term and long-term disability insurance plans.

• Employee Assistance Program.

• Clearwave Connections recognition program.

• 24/7 Health Advocate support at no cost to employees.

• Optional accident, critical illness, hospital indemnity, and legal services plans.

• A supportive and collaborative work environment that values diversity, inclusion, and teamwork.

• Partial coverage of fast and reliable internet service for employees in Clearwave Fiber's service area.