Inside Sales Associate, Bilingual

This is a fully remote position, open to applicants in Maine.

📋 Description

• Represent IDEXX's values to clients in a professional manner, encompassing knowledge of the veterinary sector, practices, customers, technology, operations, and processes.

• Employ a consultative sales strategy to assist veterinary practices in enhancing their diagnostic revenue with IDEXX.

• Identify customer requirements, provide recommendations, and create leads and opportunities within the current customer base.

• Boost territory revenue and product usage.

• Foster customer loyalty through effective utilization of IDEXX's in-house diagnostic solutions, rapid assays, and reference laboratory testing.

• Work in collaboration with field sales colleagues to enhance diagnostic utilization and achieve year-over-year regional revenue growth.

• Interact with customers through informed phone conversations, business discussions, and educational opportunities.

• Utilize Salesforce.com to keep accurate records of customer profiles and interactions.

• Provide support to French-speaking veterinary customers throughout Canada.

⛳️ Requirements

• Proficient in both French, ideally Quebecois French, and English.

• 1–2 years of foundational experience in direct telephone or in-person sales.

• Experience in diagnostic sales is preferred.

• Prior experience in managing a sales pipeline is highly desirable.

• Highly driven and goal-oriented while effectively collaborating within a team.

• Exceptional written and verbal communication abilities.

• Capacity to establish strong partnerships with customers and peers, earning their confidence and trust.

• Ability to organize and prioritize tasks in a dynamic environment, making quality and timely decisions.

• Strong listening skills to uncover customer needs and adjust approach and demeanor accordingly.

• Proficient in Microsoft Windows, Excel, Word, and Outlook.

• Familiarity with the veterinary diagnostic market and experience in the healthcare or scientific sector is an advantage.

• A bachelor's degree in a business or scientific field is a plus.

🏝️ Benefits

• Competitive hourly rate starting at $28.00+/hr based on experience.

• Opportunity to earn quarterly commissions.

• Comprehensive health, dental, and vision benefits starting on Day One.

• 5% matching 401k plan.

• Financial support offerings.

• Pet insurance coverage.

• Resources for mental health support.

• Paid volunteer days off.

• Employee stock program.

• Matching donations to foundations.

• Attractive compensation package, including incentives and benefits.

• A positive and respectful work environment that embraces challenges and promotes learning and exploration.