Inside Sales Associate

This is a fully remote position, open to applicants in Iowa, +1 more state.

📋 Description

• Expand the recurring Parts business of NCS by engaging with a select group of corporate car wash operators.

• Act as the subject matter expert and primary contact for inquiries related to Parts revenue.

• Collaborate both virtually and on-site with teams across customer organizations, including Maintenance, Purchasing, and Finance.

• Work alongside NCS Sales and Operations to pinpoint growth opportunities, facilitate execution, and eliminate barriers to increasing wallet share.

• Examine customer Parts expenditure data to identify categories where NCS can become the main supplier.

• Lead initiatives for change management to realign purchasing behavior within designated accounts.

• Assist Corporate Account Managers and field sales by managing incoming requests, providing quotes, and coordinating orders.

• Develop a comprehensive understanding of customer account structures, pricing agreements, and purchasing habits.

• Recognize upselling, cross-selling, and expansion opportunities within existing corporate partnerships.

• Act as the first point of escalation for Parts-related issues and address customer inquiries promptly.

• Manage one-time Parts quote requests in collaboration with Supply Management.

• Provide updates on back-orders and expedite the resolution of returns and claims.

• Monitor and report progress on Parts conversion initiatives utilizing financial and operational metrics.

• Address questions and requests for both internal and external review meetings.

• Cultivate relationships with both external and internal stakeholders.

• Advocate for the customer's perspective within NCS.

• Perform additional responsibilities as assigned.

⛳️ Requirements

• Associate's degree in Business Administration, Marketing, or a related field, or an equivalent combination of education and experience.

• 2-4 years of experience in Inside Sales or Customer Service with a proven track record of boosting sales and enhancing customer satisfaction.

• Proficient understanding of Inside Sales and Customer Service principles.

• Strong analytical and problem-solving capabilities.

• Keen attention to detail with the ability to interpret data, derive insights, and make informed decisions.

• Excellent written and verbal communication and presentation skills.

• Experience in cross-functional collaboration.

• Ability to prioritize tasks and manage time effectively in a dynamic environment.

• Flexibility to adapt to shifting priorities.

• Proficient in MS Office, particularly Excel and PowerPoint.

• Familiarity with Tableau and ClickUp.

• Willingness to travel up to 25% as necessary.

• Ability to comply with relevant OSHA, EPA, local regulations, and company safety policies.

• Reliable and stable internet connection.

• Preferred: Experience in a $10M+ Parts business for an OEM or distributor in the car wash, automotive, HVAC, or similar B2B industrial goods and services sectors.

• Preferred: Experience with Oracle NetSuite or a comparable ERP system.

🏝️ Benefits

• Opportunities for professional development.

• Comprehensive training programs.

• Flexible work arrangements.

• Opportunities for career advancement.

• Competitive salary packages.

• Extensive health insurance coverage.

• Comprehensive dental insurance.

• Comprehensive vision insurance.

• 401(k) matching program.

• Paid time off.

• Reasonable accommodations for individuals with disabilities.

• Commitment to equal opportunity employment.

• Drug-free workplace policies.

• A diverse workforce.