Inside Sales Administrator

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Enter and manage orders using AS 400.

• Verify order margins and confirm the availability of inventory.

• Provide order confirmations and shipping updates utilizing approved templates.

• Coordinate with warehouses and vendors regarding order modifications, cancellations, and drop-ship requests.

• Submit part builds and upload purchase orders into F20.

• Confirm payment terms and process credit card forms as necessary.

• Collaborate with the credit team on time-sensitive orders.

• Review the MN 19 screen and update F8 notes to maintain accurate records.

• Provide tracking information and estimated times of arrival (ETAs), and resolve shipping issues in collaboration with logistics.

• Submit freight quote requests via the UPS website or through the Operations department.

• Serve as the primary point of contact for outside sales representatives and customers.

• Address inquiries related to quotes, order status, bid registrations, and Salesforce updates.

• Build strong, trusted relationships with sales partners and customers.

• Maintain a working knowledge of the Pro AV industry and customer projects to enhance the sales process.

⛳️ Requirements

• Associate's Degree or equivalent from a two-year college or technical institution.

• 1-2 years of relevant experience in B2B sales support.

• Proficient in the Microsoft Office Suite.

• Strong problem-solving skills and the ability to think quickly on your feet.

• Excellent verbal communication abilities.

• Service-oriented mindset with a focus on supporting the sales team and fostering long-term, trusting relationships.

• Capability to manage multiple priorities simultaneously.

🏝️ Benefits

• Competitive salary.

• Comprehensive health benefits.

• Opportunities for professional development and growth.

• Supportive work environment.