Inside Sales Account Manager – Services & Support Division

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Promote Agilent's CrossLab services portfolio to both new and existing clients within the designated territory.

• Execute outbound and inbound sales initiatives through phone, email, and various digital platforms.

• Manage intricate leads, qualifying and nurturing them into viable business opportunities.

• Oversee the sales pipeline, account management, and renewal processes while maintaining accurate forecasts.

• Identify opportunities for upselling and cross-selling services.

• Take ownership of the entire renewal lifecycle for service contracts, from opportunity assessment through quoting, negotiation, and finalizing bookings.

• Examine upcoming renewals and confirm details regarding the installed base, pricing, and billing.

• Handle web-based renewal quotes and set up automated reminders.

• Facilitate the initiation of subsequent years for multi-year contracts.

• Monitor at-risk renewals and proactively engage customers to avert churn and lapses in coverage.

• Enhance service coverage and scope during the renewal process.

• Negotiate renewals while safeguarding margins and adhering to company policies.

• Conduct post-sales follow-ups focused on delivered value, uptime, and future requirements.

• Report on renewal rates, attach rates, forecast accuracy, deals, issues, and risks to the Sales Management team.

• Collaborate with Consultative Account Managers, field personnel, Contract Administration, and other cross-functional teams.

⛳️ Requirements

• Bachelor’s or master’s degree or equivalent qualification.

• 1-2+ years of relevant experience.

• Technical proficiency.

• Excellent communication skills.

• Proficient in contract negotiation.

• Strong attention to detail.

• Ability to collaborate effectively within a team and with cross-functional partners.

• Flexibility to adapt to team and business requirements.

• Willingness to travel occasionally.

• Day shift: Monday through Friday, from 9:00 AM to 5:00 PM.

🏝️ Benefits

• Eligibility for bonuses.

• Eligibility for stock options.

• Comprehensive benefits package.

• Opportunity to work remotely.

• Eligibility for sales incentives.