Inside Sales Account Manager, Onboarding IAM

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Spearhead an exceptional onboarding process for new enterprise clients.

• Provide customized, high-touch onboarding experiences.

• Familiarize customers with their dedicated Connection team and the resources available to them.

• Showcase technology solutions, the customer portal, reporting functionalities, and self-service tools.

• Grasp customer business priorities, challenges, and strategic goals.

• Set up customer portals, standards, and purchasing workflows.

• Cultivate trusted relationships with key stakeholders in customer organizations.

• Assist Enterprise Account Executives with proactive sales initiatives.

• Create and manage customer quotes, including technically configured solutions.

• Uphold a four-hour response target for customer quote inquiries.

• Register opportunities and manage deal registrations with manufacturer partners.

• Follow up on proposals and sales prospects.

• Identify opportunities for cross-selling, upselling, and addressing whitespace.

• Conduct spend analyses and recommend appropriate technology solutions.

• Maintain communication with customers, manufacturers, distributors, and internal teams.

• Present Quarterly Business Reviews and proactive account suggestions.

• Supervise daily account activities, order processing, and issue resolution.

• Collaborate with Inside Sales Support to ensure order accuracy and meet shipment expectations.

• Assist with pricing reviews, order escalations, complex open-order management, and RMA escalations.

• Keep Salesforce opportunities up-to-date and accurate.

• Analyze customer activities and prepare business reports.

• Coordinate activities among Sales, Operations, Customer Support, and manufacturer partners.

• Mentor Inside Sales Support Representatives.

• Facilitate the onboarding of new Enterprise Account Executives through coaching and collaboration.

⛳️ Requirements

• Bachelor's degree or a suitable combination of education and professional experience.

• Strong background in customer service, sales support, account management, or inside sales.

• Exceptional relationship-building and communication abilities.

• Excellent organizational and time-management skills.

• Capability to prioritize multiple tasks in a fast-paced setting.

• Analytical thinker with robust problem-solving capabilities.

• Familiarity with CRM platforms such as Salesforce and ERP systems.

• Proficient in Microsoft Office, including Excel and Outlook.

• Applicants must be authorized to work for any employer in the U.S.

• Candidates should be adept at working independently while also collaborating with cross-functional teams using virtual communication tools.

• Some flexibility in working hours may be necessary to support customers across various time zones.

• Travel of approximately 10–20% may be required.

🏝️ Benefits

• Competitive salary

• 401k plans

• Medical insurance

• Complimentary therapy visits

• Mental health coaching and resources

• Meditation tools

• Generous paid time off, including vacation and sick leave

• Wellness Time Off days

• Volunteer Time Off days

• Practical training

• Mentorship opportunities

• Career advancement prospects

• Occasional travel for customer meetings, training, or company events