Inside Sales Specialist – Technical Concierge

This is a fully remote position, open to applicants in Japan.

📋 Description

• Develop targeted campaigns aimed at creating and occasionally closing new opportunities within both existing and prospective accounts.

• Collaborate with marketing teams, global portfolio directors, and global ISS to design and implement product promotions while assessing their effectiveness.

• Partner with field sales representatives, distributors, and dealers to devise focused strategies that target application areas, generating leads and meeting or surpassing set goals.

• Assist customers with Clonal genes, Gene fragments, Oligo pools, MGF’s, Gene pool, and IgG’s leveraging online tools and expertise.

• Generate customer quotes and assist in their closure.

• Maintain accurate CRM data, including sales opportunities, stages, marketing statuses, and customer intelligence.

• Act as the initial point of contact for pre-sales customer inquiries.

• Oversee sales processes related to products, accounts, and opportunities through phone, email, and occasionally in-person interactions.

• Attend trade shows, manage leads in collaboration with marketing, and ensure proper qualification.

• Prospect outbound leads and direct qualified opportunities to sales executives.

• Concentrate on strategic opportunities, including re-engaging dormant accounts.

• Promptly answer incoming calls, make outbound calls, and respond to emails.

• Provide technical support to customers, distributors, and dealers.

• Participate in customer meetings, conferences, and trade shows, presenting technical insights when necessary.

• Successfully close sales and meet quarterly regional targets.

• Report directly to the Director of Sales Japan.

⛳️ Requirements

• Background in Genetics or Molecular Biology.

• An infectious "get it done" attitude coupled with a strong desire to succeed.

• Ability to thrive in a fast-paced, ambitious, and ever-evolving environment.

• Experience working with Salesforce.com or other CRM systems.

• Prior experience in Inside Sales.

• Willingness to travel up to 20%.

• Strong analytical skills.

• Capability to work cross-functionally to drive order fulfillment.

• Excellent attention to detail.

• Bachelor's degree (B.A./B.S) in a life sciences field.

• At least 3 years of experience in inside sales or commercial sales within a life science company.

🏝️ Benefits

• Equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.