Inside Sales Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist customers and support outside sales representatives.

• Conduct outbound calls to existing and potential customers.

• Handle requests for quotes by generating SAP-based quotes in line with market trends and historical pricing.

• Process and validate customer orders.

• Facilitate the entire sales process, including addressing inquiries about pricing and product availability.

• Offer technical and solution-focused support.

• Build and nurture quality relationships with clients.

• Collaborate internally to identify the best strategies for sales opportunities.

• Act as a liaison between customers and LAPP departments to address their needs, costs, and timelines.

• Provide technical support, such as product identification and cross-referencing, or redirect inquiries to Product Management.

• Develop and implement proactive calling campaigns to boost year-over-year sales, reconnect with former customers, and drive specifications.

• Follow up on quotes via phone, email, or through Sales Managers.

• Gather market intelligence, including competitor part numbers and pricing.

• Provide insights to Management, Product Management, and Sales Teams.

• Initiate SAP delivery expedites with the CSR to enhance delivery timelines.

• Monitor and manage win ratios and profitability.

• Process sample requests.

• Operate under the general supervision of the Inside Sales Manager.

• No supervisory duties involved.

⛳️ Requirements

• Must reside in Canada.

• Bachelor’s degree from a recognized College or University program.

• At least three (3) years of relevant experience and/or training, or an equivalent combination of education and experience in Inside Sales.

• Prior experience in the wire and cable industry is preferred.

• Proficiency in written and spoken English is mandatory.

• Fluency in French is an advantage.

• Ability to read, analyze, and interpret general business publications, professional journals, technical procedures, or governmental regulations.

• Capable of writing reports, business correspondence, and procedure manuals.

• Able to effectively present information and answer questions.

• Competent in performing mathematical calculations involving units of measure, fractions, decimals, rates, ratios, and percentages.

• Skilled in solving practical problems and interpreting written, oral, diagrammatic, or schedule instructions.

• Proficient in Microsoft Office Suite, especially Excel.

• Familiarity with Internet usage and Lotus Notes Database programs.

• Experience with SAP is a plus.

• Willingness to travel to the NJ office periodically throughout the year.

• Capability to work from home with adequate workspace and internet access.

• Ability to meet the specified physical demands, including sitting, walking, standing, reaching, handling objects, and utilizing close, distance, and color vision.

🏝️ Benefits

• Participation in a bonus plan.

• Medical coverage.

• Vision insurance.

• Dental coverage.

• Paid Time Off.

• Paid Holidays.

• 401(k) plan.

• Health Savings Account/Flexible Spending Account.

• Life Insurance coverage.

• Family-friendly work environment.

• Flexible working conditions.

• Opportunities for professional growth and development.

• Reasonable accommodations for individuals with disabilities.