Inside Account Associate - CCA

This is a fully remote position, open to applicants in United States, +5 more locations.

📋 Description

• Meet revenue and gross profit dollar objectives by overseeing a customer base through inside sales.

• Cultivate profitable customer relationships via effective order management and prompt handling of customer inquiries.

• Timely fulfill requests for information regarding bids, quotes, technical details, and TD SYNNEX programs and services.

• Oversee the complete order process, including order placements, hold releases, and shipment tracking updates.

• Engage with and develop assigned accounts while seeking new business opportunities.

• Respond to quotes, bids, and orders through various communication channels including phone, email, instant messenger, and fax.

• Discuss TD SYNNEX's value-added services such as the Reserve Program and Configuration Services.

• Negotiate gross margins through upselling and cross-selling initiatives.

• Establish relationships with TD SYNNEX departments and vendor field representatives as a liaison for customers.

• Collect competitive, market, and pricing intelligence and provide insights.

• Participate in mandatory vendor training sessions, lunch-and-learns, and seminars.

• Provide backup support for other sales teams when necessary.

• Offer team leadership as a subject matter expert.

• Assist with collections management when needed.

• Act as the representative of the company to customers and vice versa in sales-focused activities.

⛳️ Requirements

• High School Diploma is mandatory.

• A college degree or equivalent experience that provides comparable knowledge and job skills.

• A minimum of 1 year of relevant work experience.

• Proficiency in English at level B2 or higher is essential.

• Familiarity with Windows, Office Suite applications, and CRM tools.

• Experience in end-to-end order management and logistics coordination, including order entry, hold resolution, shipment tracking, and customer updates.

• Background in account management and new business development.

• Experience in multichannel customer communication via phone, email, instant messaging, and fax.

• Skills in sales negotiation, upselling, and cross-selling.

• Background in cross-functional and vendor relationship management.

• Familiarity with ERP, CRM, or CIS sales management tools.

• Ability to identify business opportunities and follow up on quotes and bids.

• Proficiency in optimizing gross margins through upselling and cross-selling.

• Experience coordinating with Finance, Credit, Operations, and vendors.

• Strong attention to detail and accuracy with numerical data, product codes, and quotes.

• Effective time management skills and the ability to work under pressure while meeting service-level agreements (SLAs).

• Professional fluency in email, telephone, and instant messaging communications.

• Skills in conflict resolution and negotiation.

• Willingness to work occasional non-standard hours or overtime as required by business needs.

• 3+ years of commercial experience is preferred.

• A degree in Sales or Marketing is desirable.

• Knowledge of software, hardware, and networking products is preferred.

🏝️ Benefits

• Elective benefits tailored to the employee’s location.

• Formal leadership and professional development programs.

• On-demand professional development courses.

• Seminars and events promoting financial, physical, and mental well-being.

• Global Life Empowerment Assistance Program.

• Inclusive education, peer-to-peer discussions, and equitable growth and development opportunities.

• Onboarding program with networking opportunities.

• Internal, peer-led inclusive communities and activities.

• Business resource groups.

• Opportunities for local volunteering events.

• Engagement in environmental and social initiatives.