Infrastructure & Platform Operations Engineer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist in the support, maintenance, and enhancement of infrastructure and production platforms utilized to deliver Nephos services to clients.

• Provide business-as-usual (BAU) production support, ensuring service stability and knowledge transfer across both cloud and on-premise infrastructure.

• Oversee infrastructure and applications, investigate alerts and logs, identify root causes, and minimize unnecessary alert noise.

• Administer and troubleshoot customer environments, including Linux systems, networking, PostgreSQL, MongoDB, Docker, Kubernetes, and AWS container services.

• Utilize Python, PowerShell, and other scripting and automation tools to increase repeatability and reduce manual tasks.

• Manage incidents, problems, service requests, and changes, which includes troubleshooting, service restoration, root-cause analysis, validation, and rollback planning.

• Support enterprise platform installations, configurations, upgrades, testing, validation, and recovery efforts.

• Create and maintain knowledge articles, runbooks, and work instructions while participating in cross-training initiatives.

• Collaborate with customers and internal technical teams during incidents, changes, upgrades, and investigations.

• Work alongside DevOps, Data Services, Product, Delivery, and other cross-functional teams to enhance collaboration.

• Contribute to improvements in platform resilience, capacity, monitoring, and operational design.

• Assist with backup, restore, disaster recovery activities, and practical recovery exercises.

• Implement security principles such as least privilege, secure credential handling, secrets management, certificates, auditability, patching, and vulnerability awareness.

⛳️ Requirements

• Typically requires 5+ years of experience in infrastructure engineering, platform operations, systems engineering, or production support; demonstrable capability is prioritized over a specific number of years.

• Extensive BAU and production support experience, including handling live incidents, service restoration, monitoring, failed changes or deployments, root-cause analysis, and controlled remediation.

• Strong hands-on experience with AWS in production environments; AWS is the primary cloud requirement.

• Solid Linux administration and troubleshooting skills, especially with Ubuntu and Red Hat, including command-line proficiency.

• Profound networking and connectivity troubleshooting experience, encompassing TCP/IP, DNS, routing, firewalls, VPNs, TLS, and cloud networking.

• Strong production-level MongoDB administration and troubleshooting experience.

• Significant PostgreSQL operational experience, including administration, backup and recovery, monitoring, and troubleshooting.

• Hands-on experience with Docker in production settings and a solid understanding of the container lifecycle, networking, logging, health, and troubleshooting.

• Strong hands-on experience with Kubernetes, including deployment health, pods, services, configuration, logs, and failure diagnosis.

• Experience in supporting enterprise applications and platforms through installation, configuration, upgrades, health monitoring, and technical troubleshooting.

• Strong scripting and automation skills, particularly in Python and/or PowerShell; familiarity with Bash or other transferable scripting languages is relevant.

• Strong fundamentals in monitoring and observability, including infrastructure metrics, log investigation, and alert analysis.

• Working knowledge of Git and GitHub.

• Practical understanding of backup, restore, recovery, and service resilience.

• Relevant IT service management experience encompassing Incident, Problem, Change, Service Request, and major-incident processes.

• Experience with service management platforms such as Jira/JSM, ServiceNow, Remedy, Freshservice, or equivalent tools.

• Good security awareness, covering least privilege, IAM concepts, secrets management, certificates, MFA, privileged access, patching, and vulnerability awareness.

• Strong customer-centric attitude with effective communication skills for both technical and non-technical stakeholders.

• Excellent written and verbal communication skills, including proficiency in technical documentation and operational procedures.

• Ability to learn complex unfamiliar technologies and become independently effective after onboarding and knowledge transfer.

• Capability to work autonomously, manage multiple priorities, and recognize when escalation or broader technical input is required.

• Willingness to participate in occasional out-of-hours upgrades, changes, and major incidents.

• Nice-to-have: Familiarity with Azure, Google Cloud Platform, infrastructure as code, CI/CD, BigID, RabbitMQ, Redis, LogicMonitor, privileged-access and secrets management technologies, REST APIs, TLS certificates, disaster recovery planning, data governance, relevant certifications, microservices, serverless, or distributed architectures.

🏝️ Benefits

• Government-mandated benefits in addition to supplemental HMO coverage.

• A collaborative and professional work environment.

• Opportunities for career growth within an expanding technology organization.

• Hybrid/Remote work arrangements where applicable.

• Competitive compensation package based on experience.