Infirmière Gestionnaire de Cas Bilingue – Bilingual Nurse Case Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Support patients and healthcare providers regarding Patient Support services, specific diseases, and therapies.

• Assist patients and caregivers with assessments related to Patient Support services.

• Act as a liaison between patients, families, and healthcare providers concerning medication access.

• Address inquiries related to programs, disease states, and products using provided materials.

• Provide ongoing support to enhance patient adherence.

• Refer patients to healthcare providers for clinical inquiries beyond program materials.

• Record patient information and interactions in electronic patient records.

• Conduct regular file reviews and updates.

• Follow case-management protocols, including data collection, patient follow-up, monitoring therapy disruptions or discontinuations, reporting adverse events, and collaborating with primary healthcare providers.

• Work with reimbursement specialists and physicians to secure funding for therapies and explore alternatives.

• Coordinate and monitor patient services in accordance with KPIs to expedite therapy access.

• Participate in specialized therapy training sessions.

• Attend pharmaceutical meetings, patient meetings, and conferences; collaborate with patient associations and advocacy groups.

• Coordinate with healthcare providers, pharmacies, and infusion/injection clinics for treatment logistics and issue resolution.

• Maintain clear communication with the manager, team, and clients regarding patient cases.

• Assist in training new Nurse Case Managers.

• Provide feedback on protocols, databases, processes, and inter-departmental workflows.

• Report adverse events and severe adverse events in accordance with program procedures.

• Perform other assigned duties, including standby/on-call responsibilities as required.

⛳️ Requirements

• A Bachelor’s degree or a diploma in nursing (registered nurse) is preferred; a graduate degree or relevant experience in managing a practice is advantageous.

• A diploma in healthcare or a related field, with a Bachelor’s degree being preferred.

• Active registration as a licensed nurse (RN or RPN/LPN) from the College of Nurses in the respective province is mandatory.

• A minimum of two (2) to five (5) years of experience in healthcare, pharmaceutical, insurance, or related fields.

• At least two (2) years of experience in a public or private third-party reimbursement context, sales, care management, or clinical support within the pharmaceutical industry, or similar experience.

• Fluency in French and/or English may be necessary depending on the program and geographic location.

• Proficient in internet research and computer skills.

• Strong oral and written communication, problem-solving, teamwork, telephone, analytical, and mathematical abilities.

• Capability to communicate and comprehend medical information effectively.

• Skillful in managing sensitive issues involving differing viewpoints and demonstrating strong negotiation skills.

• Effective interpersonal and leadership abilities.

• Strong organizational skills and attention to detail.

• Ability to consistently meet deadlines.

• Proficient in presentation techniques.

• Competent in Microsoft Word, Excel, PowerPoint, and other Office applications.

• Willingness to travel at least 15% of the time annually.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.