Bilingual Outbound Enrollment Agent

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Conduct outbound calls to qualifying health-plan members utilizing an automated dialing system.

• Adhere to established scripts and enrollment procedures with precision.

• Engage members in a professional, friendly, and conversational manner.

• Clearly articulate program benefits and enrollment options.

• Address common inquiries and objections while keeping the conversation centered on enrollment.

• Utilize Salesforce CRM and other necessary systems during member interactions.

• Reference general health or prescription-related information already available in the system without independently gathering sensitive health details.

• Accurately document call outcomes and enrollment activities.

• Achieve set quality, productivity, and enrollment targets.

• Safeguard member information and adhere to required privacy and compliance protocols.

• Contribute to a dynamic healthcare enrollment program catering to eligible health-plan members.

⛳️ Requirements

• Previous experience in outbound calling, call center, customer service, sales, or enrollment is preferred.

• Exceptional verbal communication and active listening abilities.

• Comfortable adhering to a structured script while fostering a natural dialogue.

• Capable of confidently managing questions, hesitations, and objections.

• Professional, patient, and empathetic communication style.

• Proficient in working with CRM systems and multiple computer applications.

• Strong attention to detail and accurate documentation capabilities.

• Ability to operate independently in a remote work environment.

• Consistent attendance and a strong dedication to meeting performance standards.

• Must possess fluency in speaking, reading, and writing in both English and Spanish.

• Reside in one of the designated eligible U.S. states.

🏝️ Benefits

• $1 differential for evening and weekend shifts.

• Incentives available.

• Paid training, generally lasting 1 week.

• Benefits eligibility begins on the first of the month following 60 days of employment.

• Full-time position, requiring 40 hours per week.