Industrial Controls Field Service Technician

This is a fully remote position, open to applicants in United States, +9 more locations.

📋 Description

• Provide support to customers in the U.S. and Canada by assisting with the installation, startup, commissioning, troubleshooting, maintenance, and servicing of advanced municipal water treatment systems.

• Travel to customer locations for the installation, commissioning, troubleshooting, repair, and preventative maintenance of municipal water treatment equipment and systems.

• Work with sophisticated mechanical, electrical, instrumentation, and control systems.

• Collaborate with customers, project teams, and internal support groups to achieve safe and successful project outcomes.

• Conduct field service tasks at customer sites across the U.S. and Canada, typically from Tuesday to Thursday.

• Generally travel on Mondays and Fridays.

• Facilitate customer training sessions and clearly convey technical information.

⛳️ Requirements

• Proven experience in servicing and troubleshooting electrical, mechanical, and industrial control systems in industrial, manufacturing, or municipal settings.

• Familiarity with PLCs, HMIs, SCADA systems, VFDs, control panels, and industrial automation.

• Knowledge of low- and medium-voltage power distribution equipment, VFDs, conduit, grounding, and three-phase electrical systems.

• Proficient in electrical troubleshooting, control panel wiring, diagnostics, and root-cause analysis.

• Understanding of PLCs, HMIs, SCADA systems, network troubleshooting, and control systems.

• Ability to read and interpret Process & Instrumentation Drawings (P&IDs), electrical schematics, wiring diagrams, and system layouts.

• Experience with instrumentation, including flow meters, pressure transmitters, level transmitters, and temperature sensors.

• Strong skills in troubleshooting and root-cause analysis.

• Capability to perform equipment startup, commissioning, functional testing, and preventative maintenance.

• Experience with pumps, pumping systems, instrumentation, or water/wastewater equipment is highly regarded.

• Comfortable in conducting customer training sessions and effectively communicating technical information.

• Excellent written and verbal communication abilities.

• Ability to work independently while managing multiple customer locations and priorities.

• Commitment to safety and compliance with Environmental, Safety & Health (ESH) policies.

• Experience with ServiceMax is advantageous.

• Valid driver’s license required.

• Ability to obtain and maintain a valid passport for travel within the U.S. and Canada.

• Willingness to travel more than 75% of the time across the U.S. and Canada.

• Capability to lift up to 50 lbs. and work around operating industrial equipment as necessary.

🏝️ Benefits

• Four (4) weeks of Paid Time Off (PTO).

• Health, Dental, and Vision insurance.

• Retirement and investment savings programs.

• Opportunities for career growth and professional development.

• Access to company wellness, recognition, and employee discount programs.

• Paid volunteer opportunities through Xylem Watermark.

• Employee Resource Groups (ERG).

• Reasonable accommodations for employees with disabilities.