Field Service Technician

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Diagnose and resolve issues with Roadway Work Equipment for clients.

• Provide training to customers on both new and existing machinery.

• Commission new machines at customer locations.

• Showcase new equipment at customer sites.

• Repair current equipment at customer locations.

• Execute service, maintenance, and repairs to ensure equipment functionality.

• Suggest repair parts and enhancements to products for clients.

• Guide customers on appropriate equipment upkeep and usage.

• Compile weekly travel expense reports and field documentation.

• Collaborate with engineering and/or production teams to address issues with new machines.

• Participate in ongoing enhancements of equipment and processes.

• Operate independently while establishing strong relationships with customers.

• Carry out additional responsibilities as needed.

⛳️ Requirements

• High School diploma or its equivalent.

• At least 5 years of experience as a mechanic for industrial or mobile heavy equipment.

• Strong preference for training in PLC and/or CanBus systems troubleshooting.

• General mechanical expertise.

• Comprehensive understanding of pneumatic, hydraulic, and electrical systems.

• Capability to interpret schematics, technical documents, business materials, and professional publications.

• Previous experience in the railroad industry is advantageous.

• Proficient in diagnosing and resolving equipment issues.

• Mechanical proficiency.

• Ability to understand written, oral, or diagrammatic instructions.

• Aptitude for solving practical problems and addressing various variables in diverse scenarios.

• Competence in writing reports, business correspondence, and procedural manuals.

• Skill in presenting information and addressing inquiries from managers, customers, suppliers, and the public.

• Ability to engage with a variety of personalities and foster strong customer relations.

• Valid Driver’s License required.

• Must be legally authorized to work in the U.S.

• Successful completion of a drug screening and fitness-for-duty assessment, as necessary.

• Willingness to travel 70%-80% of the time.

• Capability to work near moving mechanical components and be exposed to fumes or airborne particles.

• Ability to function in noisy environments and extreme temperatures.

• Willingness to travel to remote job locations.

• Capability to stand, climb, walk unassisted, sit, reach, and use hands to operate tools or controls.

• Adeptness in close vision, peripheral vision, and depth perception.

🏝️ Benefits

• Comprehensive health, welfare, and retirement benefits.

• Annual bonus potential, if eligible.

• Reasonable accommodations available for individuals with disabilities.

• Drug screening and fitness-for-duty testing as applicable.