Field Service Technician

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Diagnose and resolve issues with Roadway Work Equipment for clients.

• Educate customers on both new and existing machinery.

• Commission new machines, including on-site training and demonstrations for clients.

• Conduct repairs on existing equipment at customer locations.

• Execute service, maintenance, and repair tasks to restore equipment functionality.

• Suggest repair parts and enhancements to products for customers.

• Guide and instruct customers on the proper upkeep and operation of Nordco equipment.

• Compile weekly travel expense reports and field documentation.

• Collaborate with engineering and production teams to address issues with new machines.

• Participate in the ongoing enhancement of equipment and procedures.

• Travel to remote job sites as needed.

• Work autonomously while building effective relationships with customers.

⛳️ Requirements

• High School diploma or equivalent qualification.

• At least 5 years of experience as a mechanic for industrial or mobile heavy equipment.

• Strongly preferred: Training in PLC and/or CanBus systems troubleshooting.

• General mechanical experience is essential.

• In-depth knowledge of pneumatic, hydraulic, and electrical systems.

• Capability to read schematics effectively.

• Previous experience in the railroad industry is a plus.

• Proficient in troubleshooting and resolving equipment issues.

• Demonstrated mechanical aptitude.

• Ability to interpret instructions presented in written, oral, or diagram form.

• Skill in solving practical problems and adapting to varying situations.

• Competence in reading and interpreting business documents, technical procedures, schematics, governmental regulations, and professional literature.

• Proficient in writing reports, business correspondence, and procedural manuals.

• Ability to effectively present information and address inquiries.

• Capacity to thrive in an environment with diverse personalities and foster strong customer relationships.

• Must possess a valid driver’s license.

• Legally authorized to work in the U.S.

• Successful completion of drug screening and fitness-for-duty assessments, as necessary.

• Willingness to travel 70%-80% of the time.

🏝️ Benefits

• Comprehensive health, welfare, and retirement benefits.

• Annual bonus eligibility, if applicable.

• Reasonable accommodations available for individuals with disabilities.

• Drug screening and fitness-for-duty testing as required.