Field Service Technician

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Collaborate closely with customers and Sales teams to ensure machinery meets customer expectations.

• Diagnose and troubleshoot Roadway Work Equipment.

• Provide training for customers on both new and existing equipment.

• Commission new machines at customer locations.

• Showcase new equipment at customer sites.

• Conduct repairs on existing equipment at customer locations.

• Execute service, maintenance, and repairs to ensure equipment is restored to optimal operation.

• Suggest repair parts and product enhancements to customers.

• Guide customers on the correct maintenance and operation of Nordco equipment.

• Compile weekly travel expense reports and field documentation.

• Collaborate with Engineering and/or Production to resolve issues with new machines.

• Participate in the ongoing improvement of equipment and processes.

• Operate independently while establishing effective relationships with customers.

⛳️ Requirements

• High School diploma or equivalent qualification.

• At least 5 years of experience as an industrial or mobile heavy equipment mechanic.

• Strong preference for training in PLC and/or CanBus systems troubleshooting.

• General mechanical experience is required.

• In-depth knowledge of pneumatic, hydraulic, and electrical systems.

• Proficient in reading schematics.

• Previous experience in the railroad industry is advantageous.

• Strong mechanical aptitude.

• Capability to troubleshoot and resolve equipment issues.

• Ability to interpret written, oral, or diagrammatic instructions.

• Skill in solving practical problems and managing variables in various situations.

• Competence in reading and interpreting business documents, technical procedures, schematics, governmental regulations, and professional journals.

• Proficiency in writing reports, business correspondence, and procedural manuals.

• Ability to effectively communicate information and answer questions from managers, customers, suppliers, and the public.

• Skill in working with diverse personalities and fostering strong customer relationships.

• Valid Driver’s License is required.

• Willingness to travel 70%-80% of the time.

• Must be legally authorized to work in the U.S.

• Successful completion of a drug screen may be required.

• Successful completion of a fitness for duty test may be required.

• Ability to travel to remote job sites.

• Must frequently stand, climb, walk unassisted, sit, reach, and use hands to operate tools or controls.

• Must possess close vision, peripheral vision, and depth perception.

🏝️ Benefits

• Comprehensive health, welfare, and retirement benefits.

• Annual bonus opportunity, if eligible.

• Reasonable accommodations available for individuals with disabilities.

• Committed to being an Equal Opportunity Employer.