Field Service Technician

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Collaborate directly with customers and sales teams to ensure that machines fulfill customer expectations.

• Diagnose issues with roadway work equipment.

• Provide training for customers on both new and existing equipment.

• Commission new machines, which includes training and demonstrating equipment at customer locations.

• Conduct repairs on existing equipment at customer sites.

• Execute service, maintenance, and repair tasks to restore equipment to optimal functioning.

• Suggest repair parts and product enhancements to clients.

• Guide and educate customers on the proper maintenance and operation of Nordco equipment.

• Compile weekly travel expense reports and field documentation.

• Collaborate with engineering and/or production teams to address issues with new machines.

• Participate in the ongoing improvement of equipment and processes.

• Travel to remote job sites as required.

• Work autonomously while establishing effective relationships with customers.

⛳️ Requirements

• High School diploma or equivalent qualification.

• At least 5 years of experience as an industrial or mobile heavy equipment mechanic.

• Training in troubleshooting PLC and/or CanBus systems is highly preferred.

• General mechanical expertise.

• Comprehensive knowledge of pneumatic, hydraulic, and electrical systems.

• Proficient in reading schematics.

• Previous experience in the railroad industry is an advantage.

• Capable of diagnosing and resolving equipment issues.

• Strong mechanical aptitude.

• Ability to interpret instructions in written, oral, or diagram form.

• Skilled in solving practical problems and managing variables in various situations.

• Competent in reading and interpreting business documents, technical manuals, schematics, government regulations, and professional literature.

• Proficient in writing reports, business correspondence, and procedure manuals.

• Capable of effectively presenting information and addressing inquiries.

• Able to thrive in an environment with diverse personalities and cultivate strong customer relationships.

• Valid Driver’s License is required.

• Willingness to travel 70%-80% of the time.

• Must be legally authorized to work in the U.S.

• Successful completion of a drug screening and fitness for duty test, if applicable.

🏝️ Benefits

• Comprehensive health, welfare, and retirement benefits.

• Eligibility for an annual bonus.

• Reasonable accommodations available for individuals with disabilities.

• Drug screening and fitness for duty testing may be required, as applicable.