Field Service Technician

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Collaborate closely with customers and Sales teams to ensure machines fulfill customer requirements.

• Diagnose and resolve issues with Roadway Work Equipment.

• Provide training to customers on both new and existing equipment.

• Commission new machines, including training and demonstrating equipment at customer locations.

• Perform repairs on existing equipment at customer sites.

• Conduct service, maintenance, and repairs to restore equipment functionality.

• Suggest repair parts and product enhancements to customers.

• Guide and instruct customers on the proper maintenance and operation of Nordco equipment.

• Compile weekly travel expense reports and field documentation.

• Collaborate with engineering and/or production teams to address issues with new machines.

• Contribute to the ongoing improvement of equipment and processes.

• Travel to remote job locations as required.

• Operate independently while fostering effective relationships with customers.

⛳️ Requirements

• High School diploma or equivalent qualification.

• At least 5 years of experience as an industrial or mobile heavy equipment mechanic.

• Strong preference for training in PLC and/or CanBus systems troubleshooting.

• General mechanical experience is essential.

• In-depth knowledge of pneumatic, hydraulic, and electrical systems.

• Proficient in reading schematics.

• Previous experience in the railroad industry is an advantage.

• Ability to troubleshoot and resolve equipment issues effectively.

• Strong mechanical aptitude.

• Capable of interpreting written, oral, or diagrammatic instructions.

• Ability to solve practical problems and manage variables in various situations.

• Proficient in reading and interpreting business documents, technical procedures, schematics, governmental regulations, and professional journals.

• Competent in writing reports, business correspondence, and procedural manuals.

• Ability to effectively present information and address inquiries.

• Skilled in working within diverse teams and building strong customer relationships.

• Must possess a valid Driver’s License.

• Willingness to travel 70%-80% of the time.

• Legally authorized to work in the U.S.

• Successful completion of a drug screen and fitness for duty test, where applicable.

🏝️ Benefits

• Health, welfare, and retirement benefits.

• Annual bonus potential, if eligible.

• Reasonable accommodations for individuals with disabilities.

• Drug screening and fitness-for-duty testing as applicable.