Industrial Controls Field Service Technician

This is a fully remote position, open to applicants in Arizona, +8 more states.

📋 Description

• Provide support to customers throughout the U.S. and Canada in the installation, startup, commissioning, troubleshooting, maintenance, and servicing of advanced municipal water treatment systems.

• Travel to client locations to assist with the installation, commissioning, troubleshooting, repair, and preventive maintenance of municipal water treatment equipment and systems.

• Engage with mechanical, electrical, instrumentation, and control systems.

• Collaborate with customers, project teams, and internal support groups to ensure safe and successful project delivery.

• Travel is scheduled for Mondays and Fridays, with field service work conducted from Tuesday to Thursday at customer sites.

• Facilitate customer training sessions and convey technical information effectively.

• Independently manage multiple customer locations and prioritize tasks efficiently.

• Work in various environments including offices, manufacturing facilities, construction sites, and municipal water or wastewater treatment plants.

⛳️ Requirements

• Proven experience in servicing and troubleshooting electrical, mechanical, and industrial control systems within industrial, manufacturing, or municipal settings.

• Familiarity with PLCs, HMIs, SCADA systems, VFDs, control panels, and industrial automation technologies.

• Knowledge of low- and medium-voltage power distribution equipment, VFDs, conduit, grounding, and three-phase electrical systems.

• Experience in electrical troubleshooting, control panel wiring, diagnostics, and root-cause analysis.

• Understanding of PLCs, HMIs, SCADA systems, network troubleshooting, and control systems.

• Capability to read and interpret Process & Instrumentation Drawings (P&IDs), electrical schematics, wiring diagrams, and system layouts.

• Experience with instrumentation devices such as flow meters, pressure transmitters, level transmitters, and temperature sensors.

• Strong troubleshooting and root-cause analysis capabilities.

• Proficient in performing equipment startup, commissioning, functional testing, and preventive maintenance.

• Background in pumps, pumping systems, instrumentation, or water/wastewater equipment is highly regarded.

• Comfortable leading customer training sessions and effectively communicating technical details.

• Excellent written and verbal communication skills.

• Ability to work independently while managing multiple customer locations and priorities.

• Strong commitment to safety and adherence to Environmental, Safety & Health (ESH) policies.

• Familiarity with ServiceMax is advantageous.

• Valid driver's license required.

• Capability to obtain and maintain a valid passport for travel within the U.S. and Canada.

• Ability to lift up to 50 lbs. and operate around industrial equipment as necessary.

🏝️ Benefits

• Four (4) weeks of Paid Time Off (PTO).

• Health, Dental, and Vision insurance coverage.

• Retirement and investment savings programs.

• Opportunities for career growth and professional development.

• Access to company wellness, recognition, and employee discount programs.

• Paid volunteer opportunities through Xylem Watermark.

• Participation in Employee Resource Groups (ERG).

• Reasonable accommodations available for employees with disabilities.