Incident Analysis and Community Engagement Associate

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Oversee incoming Pano360 smoke alerts during designated shifts

• Evaluate incidents based on camera footage, location, proximity to customer assets, weather conditions, topography, fuels, fire behavior, and potential spread

• Identify which incidents pose significant threats to customers

• Generate clear, actionable alerts for customers through established workflows, aiming for assessment and alert completion within five minutes

• Travel to active or developing incidents to assist with Pano’s Rapid Deploy System

• Operate from incident command posts while deploying and managing mobile equipment

• Provide training for firefighters, government agencies, and other end-users

• Build relationships with local fire departments, emergency management agencies, and community stakeholders

• Lead outreach efforts, onboarding, training, and continuous engagement

• Recognize trends, conduct self-audits, and suggest process enhancements

• Relay field and end-user feedback to Product, Customer Success, Operations, and Sales teams

• Assist in refining alert criteria, workflows, and overall customer experience

⛳️ Requirements

• Candidates should ideally be located within the U.S. Central or Eastern Time Zones

• Practical wildland firefighting experience, complemented by either wildland fire dispatch experience or expertise in applying wildfire science, technology, intelligence, GIS, or similar tools in an operational wildfire setting

• Bachelor’s degree or equivalent professional experience

• Minimum of 2 years of experience in Wildfire, Forestry, and Disaster Management roles

• At least 2 years of professional experience in training and development, sales/marketing, customer success/support, operations, or project management

• Strong preference for experience with Federal wildland fire or state fire agencies

• Willingness to travel up to approximately 20% of the time

• Exceptional written, verbal, and interpersonal communication skills

• Strong organizational capabilities and a keen eye for detail

• Ability to maintain composure, professionalism, and a methodical approach in high-pressure, time-sensitive situations

• Proficient in Google Workspace and quick to learn new tools and systems

• Alignment with Pano AI’s mission and a sense of empathy for communities and stakeholders

• Capability to work a shift-based schedule that covers Mountain Time daylight hours

• Willingness to travel approximately 10–20%, including to active wildfire response areas

• Legally authorized to work in the United States

🏝️ Benefits

• Equity opportunities

• Health coverage may be offered

• Retirement or pension contributions may be available

• Paid time off may be provided